Client Relations Expert

2 weeks ago


Roanoke, Virginia, United States Action Personnel Inc Full time


We are seeking a motivated individual to become a vital part of our Sales and Service division at Action Personnel Inc. Our focus is on delivering outstanding customer support and fostering strong relationships with our clientele. As a Customer Support Advocate, you will be instrumental in providing exceptional service and ensuring client satisfaction.

Ideal Candidate Profile:
  • Exhibit strong communication skills, both written and verbal, with a professional demeanor.
  • Show a dedication to ongoing development of product and service knowledge to drive success for both clients and the organization.
  • Be proficient in Microsoft Office applications and demonstrate a willingness to learn our CRM system through comprehensive training.
  • Have previous experience in a Call Center or Customer Service role, with a proven ability to meet customer needs, resolve issues, and achieve professional objectives.
Key Responsibilities:
  • Deliver outstanding customer service on every interaction, embodying a commitment to excellence.
  • Maintain precise and thorough customer records and order details.
  • Aim for first-call resolution to provide the best customer experience possible.
  • Utilize active listening techniques to comprehend customer requirements and offer personalized solutions.
  • Exhibit diligence in follow-up and meticulous attention to detail.
  • Engage in continuous learning and training to enhance skills and become a knowledgeable resource on our offerings.
  • Act as a proactive problem solver, dedicated to customer satisfaction and the quality of our products.
  • Identify opportunities for upselling through attentive listening and confidently close sales.
  • Collaborate effectively within a team setting while independently managing projects to completion.
  • Be driven by performance incentives and commissions based on individual achievements and skill enhancement.
If you are a driven and customer-focused professional with a passion for service excellence, we encourage you to consider this opportunity.

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