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Client Relations Specialist

2 months ago

Roanoke, Virginia, United States Carter Machinery Company, Inc Full time

Carter Machinery Company, the authorized Caterpillar dealer, is seeking a Customer Support Representative to join our team. This role is pivotal in providing both telephone and field support for product sales, focusing on identifying new opportunities to enhance our parts, service, and rental business with designated accounts. The successful candidate will collaborate closely with fellow sales team members to craft and implement effective solutions for our customers.

Key Responsibilities:

  • Engage with clients to understand their needs and provide tailored solutions.
  • Drive sales initiatives while ensuring exceptional customer service.
  • Maintain organized records and manage time effectively to meet sales targets.
  • Analyze customer feedback and resolve issues promptly.
  • Utilize software tools, including Microsoft Office Suite and Salesforce, to manage customer interactions.

Qualifications:

  • A minimum of two years of experience in the heavy equipment sector, ideally with a service background.
  • Proven track record of success in a sales-driven environment.
  • A college degree in a relevant field is preferred.
  • Exceptional verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to thrive in a fast-paced and occasionally high-pressure setting.
  • Willingness to travel as required by customer demands.

This position requires the ability to sit or stand for extended periods and lift items weighing up to 20 pounds. Vision requirements include close and distance vision with the ability to adjust focus.

Compensation and Benefits:

  • Comprehensive health, dental, and vision insurance.
  • Generous paid time off policy.
  • 401(k) plan with a competitive matching contribution.
  • Life and disability insurance coverage.
  • Access to in-house training programs.
  • Tuition reimbursement opportunities.
  • Employee referral bonus program.
  • Discounts on various services and products.

Carter Machinery Co. Inc. is an equal opportunity employer. We encourage all qualified individuals, including minorities, females, veterans, and individuals with disabilities, to consider this opportunity.

This workplace maintains a drug-free environment.