Customer Experience Ambassador
1 day ago
Be the spark that brightens days and ignites your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working in McAllen, TX, you'll be part of bringing humanity to business.
Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States says it all.
About This RoleYou will play a critical role in delivering exceptional customer experiences through empathy, patience, and effective communication skills. Whether it's providing answers quickly, consulting on products, or resolving issues with a smile, you'll make a tangible difference in customers' lives.
Your Day-to-Day Responsibilities- Answer incoming communications from customers.
- Conduct research to provide accurate answers for customers to resolve their issues.
We need someone who is passionate about helping others and has a strong desire to provide peace of mind. You should have:
- Bilingual proficiency in English and Spanish.
- At least 6 months of customer service experience.
- A high school diploma or equivalent.
- The ability to recognize, apply, and explain product or service knowledge.
- Basic computer experience.
As a valued member of our team, you can expect:
- An hourly base wage starting at $18 per hour, plus performance bonus opportunities.
- A comprehensive benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives.
- Supportive career development and a global community of lifelong learners guided by our company values.
TTEC is committed to fostering a supportive environment where you can grow and thrive. From initial training to ongoing coaching and access to thousands of free courses, we invest in your success. With a caring and compassionate nature, you'll shine as you help customers and contribute to our dynamic global family.
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