Senior Operations Manager

7 days ago

Tucker, Georgia, United States Trophy Point Investment Group, LLC Full time
Job Overview

Patriot Title is seeking an experienced Senior Operations Specialist to oversee the day-to-day operations of the company. This remote role involves managing operational processes, ensuring efficiency, and supporting various departments to achieve organizational goals.

Key Responsibilities
  • Operational Management:
    • Oversee and manage the daily operations of Patriot Title, ensuring all processes run smoothly and efficiently.
    • Develop and implement operational strategies to improve efficiency and productivity.
    • Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.
  • Process Optimization:
    • Review and refine operational processes to enhance efficiency and effectiveness.
    • Collaborate with various departments to streamline workflows and reduce redundancies.
    • Implement best practices and standard operating procedures across the organization.
  • Team Support and Collaboration:
    • Provide guidance and support to team members, fostering a collaborative and productive work environment.
    • Coordinate with different departments, including Loan Processing, Underwriting, and Customer Service, to ensure seamless operations.
    • Assist in the training and development of staff to enhance their skills and performance.
  • Compliance and Quality Assurance:
    • Ensure compliance with federal, state, and company policies and regulations.
    • Maintain high standards of quality and accuracy in all operational activities.
    • Conduct regular audits and reviews to ensure adherence to operational standards.
  • Reporting and Analysis:
    • Prepare and present regular reports on operational performance and key metrics to senior management.
    • Analyze data to identify trends, opportunities, and areas for improvement.
    • Provide insights and recommendations to support decision-making processes.
Qualifications
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 3-7 years of experience in operations similar role.
  • Strong knowledge of operational principles, practices, and procedures.
  • Excellent leadership and team management skills.
  • Proficiency in operational management software and Microsoft Office Suite.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently in a remote environment and as part of a team.
  • Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
About Us

Patriot Title is dedicated to providing exceptional title services. We work hand in hand with our clients to offer streamlined and efficient support, ensuring a seamless experience throughout the loan process.

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