Senior Continuous Improvement Manager

4 weeks ago


Tucker, Georgia, United States Quest Diagnostics Full time
Job Summary

Quest Diagnostics is seeking a highly skilled Senior Continuous Improvement Manager to join our team. As a key member of our organization, you will play a critical role in defining, developing, and implementing our Quality Management System (QMS) frameworks. Your expertise will be instrumental in driving process improvements, enhancing employee and customer satisfaction, and promoting a culture of excellence throughout the organization.

Key Responsibilities
  • Coordinate and direct site's QMS/CI conversion activities
  • Deploy and coach the organization on QMS/CI tools and facilitate Kaizen events
  • Assist in creating key metrics for groups company-wide and develop performance measurements
  • Lead and facilitate cross-functional problem-solving and process improvement teams
  • Identify improvement opportunities across functional areas and Value Streams
  • Support the development of QMS/CI candidates
  • Develop 5S/model cell methodologies to ensure a clean, orderly, and safe work environment
  • Facilitate root cause identification/corrective and preventive actions, including the implementation of temporary countermeasures throughout the business
  • Coordinate and champion the identification of Non-Value Added (NVA) activities throughout the business
  • Coordinate and lead facility layout and design projects
  • Create and update standard playbooks
  • Demonstrate experience with Hoshin Kanri/Strategic Policy Deployment
  • Help define and promote the company's QMS/CI vision, methodology, practices, and tooling to enhance overall performance
  • Kaizen funnel and sustainment management
  • Coach and mentor teams providing QMS/CI transformation strategy and implementation advice
  • Develop and maintain QMS/CI training material and curriculum to enable continued development of internal capability in the application of these materials
  • Quantify and publicize the realized benefits of QMS/CI improvements as it applies to the company's financial performance
  • Provide leadership and technical expertise in the design, planning, construction, and maintenance of facility-related infrastructure. Support facility modifications and capital improvement projects. Collaborate in the coordination and execution of building space allocations.
  • Audit existing processes and systems to assess/determine required improvements

Requirements
  • Bachelor's degree in Operations Management, Industrial Engineering, Technical, or Business-related discipline with 4-5 years of experience. MBA or Master's degree preferred. Minimum of 2 years in a regulated manufacturing environment such as medical device/pharmaceutical/IVD preferred
  • Demonstrated hands-on experience with Lean tools/methodologies concepts - Lean Certification highly desirable
  • Strong project and time management skills
  • Toyota Production System experience highly desirable
  • Ability to translate performance improvement to financial performance
  • Ability to utilize presentation skills to influence others to meet project objectives
  • Demonstrated knowledge of process controls techniques, including statistical process control and data analysis techniques
  • Financial reporting experience

Personal Trait Profile
  • Excellent interpersonal skills
  • Mentor, facilitator, lean practitioner
  • Change agent
  • QMS/CI mindset
  • Strong communication and influencing skills
  • Highly self-driven/motivated
  • Excellent listening skills
  • Bias to results


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