IT Solutions Specialist
4 weeks ago
At Mull IT, our goal is to provide exceptional IT services that exceed client expectations. We're a Nashville-based Managed Service Provider seeking a detail-oriented IT expert to lead client projects, deliver top-notch service, and prevent issues before they happen.
Role Overview
We need someone with a strong foundation of IT skills, focusing on Microsoft 365 and modern tools. You'll lead client projects like email migrations, firewall upgrades, and hardware procurement, while also handling advanced support that goes beyond our L1 team.
Key Responsibilities
- Solve advanced helpdesk issues requiring Tier 2-level expertise.
- Lead client billable projects such as M365 implementations, email migrations, hardware procurement, and firewall upgrades.
- Research and implement internal and customer experience improvement projects like PowerShell automations, single sign-on, SNMP monitoring, employee onboarding automation, DMARC, conditional access, and tabletop exercises.
- Manage tasks efficiently in our ticketing system.
- Document processes clearly for internal and client use.
Requirements
We're looking for a problem-solver who can manage multiple tasks and stay organized. Strong communication skills are essential for working with clients and the team. Ability to prioritize and juggle projects and support requests is also required.
Benefits
- Empowerment: A full-time 8-5 schedule with no after-hours work and the opportunity to shape the future of a growing business.
- Growth: Access to training, mentorship, and certifications with a clear path to salary increases.
- Diverse Experience: Work with clients across various industries.
- Comprehensive Benefits: Retirement plans with employer matching, paid time off, holidays, and remote work flexibility.
- Impact & Innovation: Your ideas matter. We encourage feedback and value the positive impact you'll have on our business.
- Wellness First: We believe in maintaining a healthy work-life balance. Your well-being is our priority.
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