Quality Assurance Coordinator

5 days ago


Columbus, Ohio, United States Lifecare Alliance Full time
Quality Assurance Coordinator

Lifecare Alliance is seeking a highly skilled Quality Assurance Coordinator to join our team. As a key member of our quality assurance team, you will play a critical role in ensuring the agency meets quality and compliance standards.

Key Responsibilities:
  • Lead delivery record/failed delivery processes: Ensure delivery records are prepared and distributed accurately, process failed deliveries, and complete follow-up calls to customers and case managers.
  • Address customer and case manager service questions and concerns, including delivery frequency, meal type selections, cancellations, and delivery and meal quality.
  • Collaborate with the internal assessment team to address observation reports and process internal referrals to other LifeCare Alliance departments.
  • Manage the meal order processes, including home-delivered and dining center services, according to service level agreements.
  • Coordinate delivery of ancillary services, including customer written communication, menus, and pet food.
  • Develop process improvement recommendations and assist with implementation of enhancements.
  • Provide friendly, efficient, and professional customer service support to customers, case managers, drivers, and other agency personnel.
Requirements:
  • Associates degree in social work or Community Health Worker certification is preferred.
  • Minimum of 2 years' experience working for a not-for-profit, community services, or government agency.
  • Proven documentation and process management skills.
  • Ability to communicate effectively with diverse public, including older adults and handicapped individuals.
  • Knowledge of modern office practices and procedures.
  • Exceptional customer service skills.
  • Ability to work independently and with limited supervision.
Working Conditions:

Work in Agency office. Generally work eight scheduled hours between agency opening and closing, Sunday through Saturday, and holidays on a rotation schedule.



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