Station Operations Manager
4 weeks ago
The Station Manager is responsible for the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures, and applicable laws. This includes managing and coordinating the operation of the station within budget, promoting exceptional customer service, and ensuring compliance with all safety requirements.
Key Responsibilities
* Oversee station voucher activity and ensure that all funds are accounted for and properly reconciled
* Perform emissions testing during busy times to help mitigate wait times
* Maintain testing equipment and report problems to technical support group as needed
* Ensure that all customer complaints and damage claims are documented and appropriately resolved
* Prepare and submit administrative reports in a timely manner
* Ensure station complies with all safety requirements in accordance with the company's Incident and Accident Reporting Procedures
Additional Responsibilities
* Manage station remitter program and ensure that all funds are accounted for and properly reconciled
* Provide training on station remitter program, including how to use the remitter application and payment processing terminal
* Lead and manage staff members, including creating a working environment that generates high employee morale and productivity, scheduling, assigning, and directing work to meet performance standards and contract requirements, and evaluating employees by providing constructive feedback, counseling, and documenting appropriately
Requirements
* Ability to learn and understand the function of selected emissions control devices
* Ability to work independently
* Good communication skills, both written and verbal
* Good time management and teambuilding skills
* Excellent interpersonal skills
* Commitment to providing outstanding customer service and satisfaction
* Ability to interact professionally with a diverse population in a variety of situations
* Proficient in the use of Microsoft Word, Excel, and Outlook
* A valid driver's license and good driving record
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