Telephone Healthcare Specialist
3 weeks ago
Fairview Health Services seeks a dedicated Telephone Healthcare Specialist to join our team. This part-time opportunity offers a unique blend of remote work and flexible scheduling.
**Job Overview:**
This 0.475 FTE position involves working 38 hours every two weeks, with a mix of day and evening shifts on weekdays and weekends. The schedule includes:
- Weekday shifts: Monday through Friday, 6 p.m. - 10 p.m.
- Weekend shifts: Saturday or Sunday, 7 a.m. - 4:30 p.m.
After an initial training period of 4-6 weeks, the successful candidate will work remotely from their home location within driving distance from Midway Corporate Campus in Saint Paul.
The primary responsibilities of this role include:
- Triage calls from patients, assessing their symptoms, medication refills, test results, and providing information about our facilities.
- Advocate for callers, ensuring they receive timely and appropriate responses.
- Maintain a professional demeanor, prioritize calls based on patient needs, and continuously improve customer satisfaction.
- Document reliably in electronic health records and use symptom-based protocols to systematically assess and address needs.
**Benefits:**
- Medical, dental, and vision coverage
- 403b Retirement Savings Plan
**Estimated Salary:** $80,000 - $110,000 per year, depending on experience.
We are an EEO/AA Employer/Vet/Disabled, welcoming qualified applicants without regard to any lawfully protected status.
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