Community Health Navigator

6 days ago

Bellevue, Washington, United States SeaMar Community Health Centers Full time

About the Job

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We are seeking a highly skilled Customer Service Representative to join our team at our Bellevue Medical Clinic. As a key member of our team, you will be responsible for ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated.

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About the Role

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  • Serves as a primary liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.\
  • Assists with public health coverage program applications, ensures patients have selected a primary care provider, assists in scheduling appointments and identifying other health care services available.\
  • Conducts outreach and participates on all corporate marketing campaigns, and in the distribution of informational/promotional materials approved by the Managed Care Department.\
  • Maintains activity records, submits progress reports as directed by the Managed Care Department.\
  • Identifies and advocates on behalf of the customer regarding barriers to coverage and/or the utilization of health care services.\
  • Strives to increase customer health care service utilization, through education on services covered as well as customer responsibilities and serves as case managers for families in accessing care.\
  • Meets established departmental and organizational goals and ensures that customer access to the Managed Care Department services are maximized.\
  • Maintains skill levels by participating at all mandatory trainings, meeting competency testing requirements, maintaining local site standards, and reporting on health coverage policy changes impacting consumers and/or processes.\
  • Performs any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.\
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Requirements

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  • High School graduation; AA or BA in Social Services is preferred.\
  • At least 1 year of customer service experience is required; preferably in a healthcare environment. Additional work experience may be substituted for education, with a minimum of a high school diploma or equivalent required.\
  • The applicant must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\
  • This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.\
  • Bilingual in English/Spanish preferred.\
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Salary Information

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The estimated salary for this position is $20.00 per hour.

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