Part-Time Patient Support Specialist
2 months ago
Position: Patient Advocate at Liberty Health Sciences
Company Overview:
Liberty Health Sciences is a prominent multi-state cannabis organization dedicated to delivering high-quality cannabis solutions. We prioritize community engagement and strive to enhance the well-being of our customers through our diverse product offerings. Our workforce is integral to our mission, and we embrace a culture of inclusivity and ongoing development.
Role Summary:
The Patient Advocate position at Liberty Health Sciences focuses on delivering outstanding customer service and support. This role involves educating clients about our premium cannabis offerings, addressing their inquiries, and ensuring efficient operations within the dispensary.
Key Responsibilities:
- Offer tailored assistance and knowledge to customers, highlighting the advantages of our products
- Address customer questions and relay any concerns to management in a timely manner
- Efficiently process customer transactions using the point-of-sale system
- Maintain a tidy and organized dispensary environment while achieving sales objectives
- Ensure adherence to regulatory requirements and company guidelines
- Foster a positive workplace atmosphere and exhibit enthusiasm for cannabis
- Perform additional tasks as directed by the Manager or Store Lead
Qualifications:
- Compliance with state cannabis regulations
- Willingness to work varied shifts, including weekends and holidays
- High school diploma or equivalent
- 1-3 years of experience in cannabis retail preferred
- Experience in customer service within a related industry
Essential Skills and Competencies:
- Customer-Centric: Commitment to building meaningful relationships and providing exceptional service
- Relationship Development: Cultivate trust, respect, and effective communication
- Results-Driven: Quick learner, adaptable to change, and focused on continuous improvement
- Technical Proficiency: Skilled in executing job responsibilities and supporting the company’s mission
Work Environment:
- Primarily operates within a dispensary setting
- Regular interaction with staff, vendors, and customers
- Exposure to varying temperatures and scents in the workplace
Physical Demands:
- Frequent communication with customers and use of office equipment
- Ability to lift and move products weighing up to 30 lbs.
- Capable of maintaining a stationary position, as well as bending, twisting, and standing as necessary
Liberty Health Sciences is an equal opportunity employer committed to fostering diversity and inclusion. We welcome applications from individuals of all backgrounds.
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