Guest Experience Ambassador

2 days ago


Miami, United States Driftwood Hospitality Management Full time

Job Responsibilities

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As a Guest Experience Ambassador, you will be responsible for:

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  • Greeting customers immediately with a friendly and sincere welcome.">
  • Using a positive and clear speaking voice, listening to understand requests, responding with appropriate action, and providing accurate information.">
  • Completing the registration process by inputting and retrieving information from a computer system.">
  • Coding electronic keys, certificates, and coupons as appropriate.">
  • Verifying and imprinting credit cards for authorization using electronic acceptance methods.">
  • Handling cash, making change, and balancing as assigned house bank.">
  • Accepting and recording vouchers, travelers' checks, and other forms of payment.">
  • Promptly answering the telephone using positive and clear English communication.">
  • Inputting messages into the computer.">
  • Retrieving messages and communicating the content to the guest.">
  • Closing guest accounts at the time of check out and ensuring guest's satisfaction.">
  • Fielding guest complaints, conducting thorough research to develop the most effective solutions.">
  • Listening and extending assistance to resolve problems.">
  • Remain calm and alert especially during emergency situations and heavy hotel activity.">
  • Plan and implement detailed steps by using experienced judgment and discretion.">
  • Keeps the corridors and service area neat at all times.">
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Requirements

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To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to effectively deal with internal and external customers.

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A high school diploma or equivalent is preferred, but not required. Prior hospitality experience is also preferred, but not necessary.

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You will need to be able to access and accurately input information using a moderately complex computer system.

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Benefits

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We offer a comprehensive benefits package, including 401(k), dental insurance, disability insurance, employee assistance program, flexible spending account, health insurance, life insurance, paid time off, vision insurance, room discounts, and employee food and beverage discounts.

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Physical Demands

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This role requires the ability to stand and move throughout front office areas continuously, with occasional lifting up to 25 pounds maximum. You will also need to be able to talk, hear, see, and smile frequently.



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