Residence Ambassador

1 week ago


Miami, Florida, United States Marriott International, Inc Full time
Job Summary:
We are seeking a skilled and customer-focused Residence Ambassador to join our team. As a key member of our staff, you will be responsible for delivering exceptional service to our residents and their guests.

About the Role:
The Residence Ambassador will be the first point of contact for visitors, contractors, and other individuals arriving at the residence. Your primary responsibility will be to announce all visitors, contractors, etc. to the resident before allowing them to enter the premises and to permit access to only authorized visitors. You will also be responsible for implementing the key track system and ensuring that all necessary documentation is up-to-date.

Key Responsibilities:
* Respond to resident requests for visitor information, special arrangements, or services such as transportation, reservations, or dry cleaning by making arrangements or identifying appropriate providers.
* Gather, summarize, and provide information to residents and their guests about the property and surrounding area amenities, including special events and activities.
* Answer, record, and process all calls, messages, requests, questions, or concerns in a professional and courteous manner.
* Contact the appropriate individual or department as necessary to resolve call, request, or problem.
* Assist with owners' reservation services (HRS) and scheduling of the elevator for move-in/out for residents/tenants.
* Assist with Bell/valet services for owners when requesting for their vehicles.
* Perform Lobby Ambassador tasks and review shift logs/daily memo books and document pertinent information in logbooks.

Requirements:
* High school diploma or G.E.D. equivalent.
* At least 1 year of related work experience.
* Ability to stand, sit, or walk for an extended period or for an entire work shift.
* Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

What We Offer:
* Competitive salary: $45,000 - $55,000 per annum, depending on experience.
* Opportunities for career growth and development within Marriott International, Inc.
* A dynamic and supportive work environment.

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