Logistics Team Supervisor

6 days ago


Atlanta, Georgia, United States Capstone Logistics Full time
Job Summary

As a Team Lead at Capstone Logistics, you will be responsible for interacting with partners to ensure superior levels of customer service. You will maintain a safe work environment at all times and supervise the day-to-day operation of assigned work groups to ensure that all partner and Capstone Logistics' requirements are met.

Key Responsibilities
  • Assign tasks to associates in a fair and equitable manner
  • Handle freight as required, meeting company standards and timelines while maintaining a safe work environment
  • Ensure partner needs are met on a daily basis
  • Document and resolve any customer service or associate issues daily and report them to the Regional Director or Director as requested/needed
  • Hold weekly safety meetings and ensure associate participation
  • Scheduling associate shifts based on partner requirements
  • Assist with the interviewing, orientation and training of new associates
  • Dock level negotiation of rates with common carrier representatives
  • Supervise timely and accurate data entry for all services performed
  • Comply with all administrative reporting and financial policies and procedures
Requirements
  • 1-2 years of supervisory / leadership experience in an industrial setting
  • Proven experience in providing high levels of customer service to internal and external partners
  • Ability to train, coach, and mentor warehouse associates
  • Excellent interpersonal and communication skills (written and verbal)
  • Strong organization and prioritizing skills
  • Ability to simultaneously perform multiple tasks
  • Ability to solve problems and make effective decisions in a fast-paced environment
  • Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint
About Capstone Logistics

Capstone Logistics is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.



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