Customer Service Representative

1 day ago


Hanover Hills, Maryland, United States Compass Maritime Group Full time
Job Description

This Marine Customer Service Representative position offers an exciting opportunity to join Compass Maritime Group and contribute to the success of our team. As a dedicated representative, you will provide exceptional support and service to customers, sales managers, and manufacturers in the marine industry.

About Us

Our company is a leading supplier of innovative marine product solutions, serving clients across North and South America. We prioritize a positive work-life balance and offer generous benefits to our team members.

Responsibilities
  • Offer technical assistance and guidance to customers regarding the installation, use, operation, and maintenance of marine equipment.
  • Support internal teams, including sales managers and engineers, to ensure seamless collaboration and exceptional customer service.
  • Analyze and resolve complex technical issues related to our products and services.
  • Collaborate with internal teams to address technical challenges.
  • Maintain accurate client records and document solutions in our system.
  • Foster strong relationships with customers to ensure exceptional service and satisfaction.
Benefits and Compensation
  • $60,000 - $75,000 annual salary based on experience.
  • Coverage for comprehensive health, dental, and vision insurance.
  • A Company-sponsored 401(k) retirement savings plan.
  • Paid time off: 20 days per year.
  • Life and disability insurance coverage.
  • A Monday-to-Friday workweek with flexible hybrid options.


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