Helpdesk Operations Specialist
19 hours ago
Helpdesk Operations Specialist Job Description
We're seeking a skilled Helpdesk Operations Specialist to join our team at Educology Solutions. In this role, you'll be responsible for monitoring and responding to customer inquiries, troubleshooting issues, and contributing to the development and maintenance of our service desk knowledge base.
Primary Responsibilities:
- Respond to customer inquiries via phone, email, and Maximo queues, providing timely and effective resolutions.
- Troubleshoot complex technical issues, collaborating with senior team members when necessary.
- Document and communicate information to develop templates and best practices, working closely with the Service Desk Manager.
- Contribute to the development and maintenance of our knowledge base, ensuring accurate and up-to-date information.
- Participate in regular team meetings and training sessions to stay updated on industry trends and best practices.
- Evaluate policies and procedures to ensure adherence and continuous improvement.
Essential Qualifications:
- A high school diploma, GED, or equivalent is required.
- 3-5 years of helpdesk experience is necessary.
- Prior IT or systems administration experience is preferred.
- Familiarity with telephone, office, and point-of-sale software is beneficial.
- Strong customer service skills are essential.
Salary Range: The estimated salary for this position is $50,000 - $60,000 per year, dependent on location and experience.
-
Helpdesk Journeyman
3 weeks ago
Hanover Hills, Maryland, United States TEKsystems Full timeJob Title: Helpdesk JourneymanJob Description:TEKsystems seeks a Helpdesk Journeyman to provide technical support to end-users. The ideal candidate will have experience working in a production environment, configuring, testing, and maintaining operating system software.Responsibilities:Review systems tickets daily and prioritize resolution to meet Service...
-
IT Support Specialist
2 weeks ago
Hanover Hills, Maryland, United States TEKsystems Full timeJob OverviewWe are seeking an experienced IT support specialist to join our team at TEKsystems. As a Helpdesk IT technician, you will be responsible for providing top-notch technical support to our clients.
-
Financial Operations Specialist
2 weeks ago
Hanover Hills, Maryland, United States AquaSafe Pool Management, Inc. Full timeAbout Us">AquaSafe Pool Management, Inc. is a dynamic company seeking an experienced Financial Operations Specialist to join our team. As a key member of our finance department, you will be responsible for managing all aspects of bookkeeping, including recording transactions, reconciling accounts, and preparing financial reports.Compensation">We offer a...
-
Early Childhood Education Specialist
2 weeks ago
Hanover Hills, Maryland, United States The Goddard School of Hanover, MD Full timeJob OverviewThe Goddard School of Hanover, MD is seeking a highly skilled and passionate Early Childhood Education Specialist to join our team. As an Infant Lead Teacher, you will be responsible for coordinating the daily operations of assigned classes, planning and presenting educational and recreational activities for childcare in a safe environment, and...
-
Nurse Care Specialist
2 weeks ago
Hanover Hills, Maryland, United States Ascension Full timeAbout Us">Ascension Saint Agnes is a leading healthcare provider in Baltimore, Maryland, operating a full-service teaching hospital with a rich learning environment and opportunities for career growth.Job Summary">We are seeking a highly skilled Nurse Care Specialist to join our team. This role will involve providing direct nursing care to patients,...
-
Senior Technical Test Specialist
3 weeks ago
Hanover Hills, Maryland, United States NES Associates Full timeAbout the JobAs a Senior Technical Test Specialist at General Dynamics Information Technology, you will play a critical role in planning and executing technical approaches for testing and evaluating new systems, products, and special devices. With your expertise in test engineering concepts and principles, you will prepare test and diagnostic programs,...
-
Financial Operations Specialist
22 hours ago
Hanover Hills, Maryland, United States Vibrint Full timeJob OverviewVibrint is a trusted provider of mission-critical systems and analysis that transform our customers' capacity and capability in harvesting and harnessing data. Our team works alongside talented professionals in public service to create and sustain new solutions and services that meet the stringent demands across various customer missions.
-
Marine Technical Support Specialist
2 weeks ago
Hanover Hills, Maryland, United States Compass Maritime Group Full timeJob Overview:Compass Maritime Group is a leading supplier of innovative marine product solutions. As a Marine Technical Support Specialist, you will play a key role in providing exceptional technical support and service to customers, sales managers, and manufacturers.About Us:We are a dynamic team that supports customers in a hybrid work environment,...
-
Hanover Hills, Maryland, United States RSC2 Full timeRSC2, a Small Business Administration (SBA) Certified HUBZone Professional Services company, is seeking an experienced software system engineer to join our team in Hanover, MD. Our company provides breakthrough expertise, support services, and technologies to make operations, programs, and systems of record perform better.Job OverviewWe are looking for a...
-
Clinical Medical Assistant Specialist
5 days ago
Hanover Hills, Maryland, United States University of Maryland Medical Center Baltimore Washington Full timeJob OverviewWe are seeking a skilled Clinical Medical Assistant Specialist to join our team at University of Maryland Medical Center Baltimore Washington. In this role, you will be responsible for assisting physicians and nursing staff with patient care, performing delegated medical tasks, and maintaining accurate patient records.The ideal candidate will...
-
Industrial Security Expert
20 hours ago
Hanover Hills, Maryland, United States ThinkTek Full timeJob OverviewWe are seeking an experienced Clearance Specialist to support the Defense Counterintelligence and Security Agency (DCSA). As a key member of our team, you will play a critical role in providing impactful pre-security review research and analysis relevant to the National Industrial Security Program (NISP).About the RoleThis position supports...
-
Hanover Hills, Maryland, United States Canteen Full timeJob OverviewCanteen, a leading provider of foodservice solutions, seeks a highly skilled Retail Manager of Food & Vending to join our team. Located in Hanover, MD, this role offers an exciting opportunity for a motivated individual to take on new challenges and contribute to the company's success.As a key member of our retail management team, you will be...
-
Telecom Construction Specialist
2 weeks ago
Hanover, Maryland, United States Kanaan Communications, LLC Full timeBuild a Rewarding Career in TelecommunicationsWe are seeking a skilled Telecom Construction Specialist to join our team at Kanaan Communications, LLC. This is a fantastic opportunity to gain experience in telecommunications construction and work with a supportive team.About the Role:Job Type: Full-timeEstimated Salary: $55,000 - $75,000 per yearLocation:...
-
Highly Skilled Cyber Security Specialist
2 weeks ago
Hanover Hills, Maryland, United States Lockheed Martin Full timeUnlock the Future of Cyber Security with Lockheed MartinAre you a seasoned expert in cyber security looking to take your career to new heights? Do you have what it takes to protect the world's most critical networks and systems? Look no further than this exciting opportunity at Lockheed Martin.About the RoleWe are seeking an experienced Principal Software...
-
Cyber Security Specialist
3 weeks ago
Hanover, Maryland, United States Lockheed Martin Full timeCyber Security SpecialistAbout UsLockheed Martin, Rotary Mission Systems Cyber & Intelligence is at the forefront of using advanced electronics to protect our way of life. As a cyber security professional, you'll play a critical role in safeguarding the networks that citizens and the world depend on.About the RoleWe're looking for a skilled Software Engineer...
-
Theatre Team Associate
2 weeks ago
Hanover, Maryland, United States Cinemark Holdings, Inc. Full timeJob DescriptionCinemark Theatre Team Member Overview:The Theatre Team Member plays a vital role in ensuring the highest quality of service to our Guests. This position requires being quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, promotions, etc.Responsibilities:Greet Guests with a smile in a timely and...
-
Cyber Operations Analyst
2 weeks ago
Temple Hills, Maryland, United States Leidos Holding Full timeAbout the RoleThis Help Desk Support Specialist position supports the AFNCR IT Services program, representing AFDW equities and priorities, evaluating orders and directives, and coordinating with technical experts and mission partners. You will also track and report on cyber messages, orders, and directives. Key qualifications include a Bachelor's degree, 4+...
-
Cyber Security Specialist
2 weeks ago
Hanover, Maryland, United States Lockheed Martin Full timeCyber Security EngineerThis is a unique opportunity to join Lockheed Martin's Rotary Mission Systems Cyber & Intelligence team as a DevOps Engineer. As a key member of our team, you will play a critical role in protecting the networks that our citizens and the world depend upon.Job SummaryWe are seeking a highly skilled DevOps Engineer to join our team. In...
-
Automotive Vehicle Inspector Specialist
2 weeks ago
Temple Hills, Maryland, United States DARCARS Automotive Group Full timeJob Title: Automotive Vehicle Inspector SpecialistEstimated Salary: $45,000 - $65,000 per yearCompany OverviewDARCARS Automotive Group is a family-owned and operated dealership with a long history of success in the community. We are proud to be a part of our local economy and strive to provide excellent service to our customers.Job DescriptionWe are...
-
Imaging Specialist
2 weeks ago
Hanover, Maryland, United States Aureus Medical Group - Imaging Full timeCompensation and BenefitsA competitive hourly rate is offered, estimated at $48.50, assuming an 8 hour shift. The pay package is based on 40 hours per week.About the RoleWe are seeking a skilled Radiology Technologist to join our team in Hanover, Maryland. As a travel healthcare professional with Aureus Medical Group, you will have the opportunity to work in...