Restaurant Operations Supervisor

1 week ago


Dedham, Massachusetts, United States Melty Dedham Full time
Job Overview

Benefits:

  • Complimentary meals & snacks
  • Provided uniforms
  • Career advancement opportunities

About Us: At Melty, our goal is to serve the Dedham community and become the leading franchise nationwide.


Our Vision: We strive to ensure that every guest leaves our establishment feeling more positive than when they arrived, with a special focus on our employees' well-being.


Culture & Values: We pride ourselves on our gourmet sandwiches crafted over years of experience. Our commitment to excellence is matched only by our dedication to our employees' growth and our community's involvement. If you share these values, we encourage you to consider this opportunity.


Position Summary: The Restaurant Shift Lead plays a pivotal role in supporting the General Manager in executing all aspects of restaurant operations. Key qualities for success include leadership by example, effective communication, attention to detail, and the ability to perform tasks with minimal supervision.


Key Responsibilities:

  • Delivering high-quality products and ensuring a guest experience that achieves total satisfaction.
  • Addressing guest concerns promptly and effectively to prevent issues from escalating.
  • Assisting in the recruitment of skilled individuals who contribute to consistent guest satisfaction.
  • Fostering the development of team members' skills, knowledge, and morale, while promoting a respectful work environment.
  • Supporting the General Manager in implementing training programs for all staff, from new hires to management.
  • Contributing to the optimization of financial performance and profitability.

Qualifications:

  • High school diploma or equivalent preferred.
  • Strong verbal and written communication skills; effective interaction with guests and colleagues; bilingual abilities are a plus.
  • Previous experience in the restaurant industry is preferred, including full-service and fast-food environments.
  • Must acquire a current Food Handlers Permit within the first month of employment.

Company Overview: Melty seeks enthusiastic individuals to engage with our guests, create and serve our delicious melts, manage operational tasks, and inspire our team members. We offer a unique twist on grilled cheese in a vibrant, fast-paced setting, and we look forward to welcoming new talent.



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