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As an Account Specialist at Heartland Coca-Cola Bottling Company, you will be responsible for building strong relationships with customers by providing exceptional customer service and timely communication. Your primary goal will be to develop and execute strategies to increase sales and market share within your assigned geography.
Key Responsibilities- Visit assigned accounts to create and transmit product orders, ensuring accurate inventory management and proper rotation of replacement stock.
- Collaborate with store personnel to ensure order accuracy and implement customer-approved programs.
- Build effective relationships with store personnel to ensure superior customer satisfaction, meeting customer expectations through daily communication, problem resolution, and follow-up.
- Maintain and merchandise product in beverage sections and throughout accounts, including shelf allocation and cold equipment.
- Transport, replace, and maintain point-of-sale advertising.
- Maintain clean and organized backrooms and manage trade breakage.
- Follow established procedures and policies in relation to accurate time recording and safety standards.
- High School Diploma or GED preferred.
- Minimum of one year of work experience required.
- Merchandising or retail experience required; working knowledge of customer ads and sale items preferred.
- Basic computer application and technology skills.
- Prior experience using pallet jack preferred. Ability to obtain PIT (Powered Industrial Truck) certification upon hire is required.
- Valid Driver's License, current vehicle liability insurance, driving record within policy guidelines including no major violations within the last three years.
- Speaking: Constantly (investigates, negotiates, recommends, reports, etc.).
- Acute Vision: Constantly (observing both near and far, reading documents).
- Typing: Frequently using electronic devices for day-to-day business (email, reports, texting).
- Mobility: Frequent travel throughout customer locations (walking in backrooms, aisles, greeting customers).
- Bending/Squatting: Frequently (looking in racks at all levels, ordering product, counting cases, checking dates).
- Lifting: Frequent- Lift 40 lbs. or less (full cases of product).
- Pushing/pulling: Frequent use of manual carts.
- Travel: Constant travel between customer locations.