Premier Support Expert

2 days ago


Alexandria, Virginia, United States Clarivate Analytics US LLC Full time

We are looking for a Premier Support Expert to join our team at Clarivate Analytics US LLC. In this role, you will use your technical expertise to troubleshoot and resolve complex client issues, utilizing your knowledge of the Force.com platform and declarative tools.

About the Job
  • This is a full-time permanent position with standard working hours of 9am - 5pm local time, with flexibility to adjust to various global time zones as needed.
  • The role involves hybrid working with 2-3 days/week on-site.
Key Responsibilities
  • Utilizing technical expertise to troubleshoot and resolve complex client issues.
  • Configuring solutions to meet client needs.
  • Collaborating with other teams to share knowledge and best practices.
Requirements
  • Bachelor's degree in a computer science discipline or equivalent relevant experience.
  • At least 5 years of technical and troubleshooting experience.
  • At least 2 years of configuration experience on the Force.com platform using declarative tools.
  • At least 1 year of Salesforce System admin experience.
Salary Information

$90,000 - $140,000 per annum, depending on location and experience.



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