IT Operations Expert

1 week ago


Alexandria, Virginia, United States GRB Full time
Job Overview

We are seeking a highly skilled IT Operations Specialist to support the day-to-day maintenance of our IT systems and respond to technical issues in a dynamic environment.

Responsibilities
  • Technical Support: Provide expert technical support to users, troubleshoot complex issues, and resolve requests efficiently.
  • Network Management: Analyze, test, and maintain local area networks (LAN), wide area networks (WAN), and cloud networks to ensure seamless connectivity.
  • Security and Privacy: Ensure the security and privacy of our networks and computer systems by implementing data protection and encryption measures.
  • Software and Hardware: Install, configure, and upgrade software and hardware components, perform monitoring and diagnostic tasks, and maintain system integrity.
  • Database Administration: Manage databases, facilitate data exchange between us and customers, troubleshoot issues, and ensure data accuracy.
  • System Maintenance: Perform routine system maintenance, including data backup and security operations, and aid in license and configuration management tasks.
  • Documentation: Update technical documentation to reflect changes in system configurations and settings.
  • Research: Research and implement technological solutions to ensure sufficient systems capacity for organizational needs.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or equivalent.
  • Professional Certification (e.g., CCNP, MCSE) is desirable.
  • At least 3 years of experience as an IT Specialist.

Key Qualifications: Eagerness to offer functional support for various IT systems and applications, strong aptitude for providing technical assistance and support to end-users, basic knowledge of hosting environments and cloud services, and excellent communication skills.



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