Night Audit Agent
3 weeks ago
Job Summary:
The Night Audit Agent is responsible for ensuring the accurate and timely completion of the night audit process, while providing exceptional guest service and maintaining the highest level of professionalism.
Key Responsibilities:
- Oversee overnight operations and serve as Manager on Duty as needed
- Prepare and distribute the Daily Report (Daily Business Summary DBS) in a timely and accurate manner
- Resolve guest issues and concerns in a diplomatic and efficient manner
- Maintain knowledge of emergency procedures and ensure proper registration of guests and credit procedures
- Distribute nightly reports and process guaranteed no-show billings
- Balance daily postings and revenue
Requirements:
- High propensity for customer service
- Previous cash handling experience required
- Previous night audit experience strongly preferred
- Previous full-service hotel/resort front office experience required
- Ability to communicate clearly and pleasantly in English with guests, management, and co-workers
- Ability to work cohesively with co-workers within and outside of the department
- Ability to think clearly, quickly, and make concise decisions
- Ability to prioritize, organize, and follow up
- Ability to work well under pressure and handle stressful situations
About Omni Hotels & Resorts:
Omni Hotels & Resorts is an equal opportunity employer committed to diversity and inclusion. We offer a dynamic work environment and opportunities for career growth and development.
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