Senior Manager of Entertainment Costuming

4 weeks ago

Universal City, California, United States Universal Orlando Full time
Job Title: Senior Manager of Entertainment Costuming

At Universal Orlando, we are seeking a highly skilled and experienced Senior Manager of Entertainment Costuming to join our team. As a key member of our Entertainment Department, you will be responsible for overseeing the daily operation of our costume areas, including managing staff and process/procedures, and providing necessary direction and/or support for guests, team members, and operations.

Key Responsibilities:
  • Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun, and teamwork-driven work setting for all team members.
  • Oversee the daily operation of the costume areas, including managing staff and process/procedures, and providing necessary direction and/or support for guests, team members, and operations.
  • Lead managers and supervisors in entertainment costuming, including assignment and delegation of tasks, projects, and duties, and provide expectations, ongoing development, and process improvement.
  • Create, implement, and manage an ongoing action plan to improve and maintain team member engagement and satisfaction, including training programs, workforce planning, and rewards and recognition programs driving the department's future success.
  • Oversee and manage labor and non-labor budgets, including reporting variance explanations, and work with senior leadership to adjust budgets and tracking documents based on operational requirements.
  • Oversee the operational efficiency and effectiveness of administration, venue/show/shop, area, and/or elements, resolve any issues as they arise, and seek opportunities to improve process and procedures collaborating with stakeholders, team members, etc.
  • Provide direction, development, and support to supervisors, leads, and hourly employees, communicate feedback, and address any and all performance issues, providing recognition, coaching, and/or discipline when appropriate, and complete employee evaluations annually.
  • Oversee department staffing levels and assist in hiring, training, and development of staff, monitor and track overall labor/training/non-labor budgets, correct as needed, and provide regular reports/updates to the Director/VP.
  • Responsible for order/purchase approvals, tracking, and reconciliation, partner with and support multiple areas, venues, and client groups with regards to budgetary issues.
  • Responsible to ensure an annual updated and accurate SOP/GOP available to all team members, ensure that all compliance training/requirements for the appropriate area/element are developed, updated, and completed in accordance with the annual plan and deadlines.
  • Establish and maintain effective relationships with other park department leaders and stakeholders, oversee and manage costume inventories and request orders as needed, have knowledge and maintain all show quality across all entertainment products, and communicate any concerns or feedback to the appropriate stakeholder(s), including the Show Quality Team.
  • Manage the development, creation, and installation of new entertainment costumes/projects and events, as needed, ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues, and maintaining positive union relationships, and ensure that discipline is applied in accordance with company procedures and collective bargaining agreements.
  • Understand and actively participate in Environmental, Health, and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities, including completion of I&I, housekeeping, and/or other safety follow-up documentation as required for the department.
  • Periodically represent the Entertainment Department as the Manager on Duty (Entertainment 1) for a specific operating day, responsibilities include, but are not limited to, addressing both guest and employee concerns, problem-solving issues involving entertainment elements (personnel and/or technical), and communicating effectively with employees and senior management.
  • Provide additional support for special events and projects, including auditions, rehearsals, and venue/area supervision, etc.
  • Perform other duties as assigned.
Qualifications:
  • Minimum 5+ years in a costume department or equivalent.
  • Experience in costume technology, maintenance, care, and operations.
  • Managerial or supervisory experience of multiple departments and personnel.
  • Must be available to work on weekends, holidays, and nights as required.
  • Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.
  • Ability to read, interpret, and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and answer questions in one-on-one and group settings.
  • Experience managing a union environment.
  • Strong interpersonal and analytical skills.
  • Strong time management skills.
  • Demonstrates ability to work independently under pressure; proactive thinker/self-starter.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $95,000 - $110,000

Additional Information:

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing

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