Customer Service Representative for Order Fulfillment

2 weeks ago


San Francisco, California, United States JT4 LLC Full time
Job Summary:

This role involves receiving, processing, and fulfilling written or verbal orders for materials, supplies, and merchandise. The ideal candidate will have excellent customer service skills, be able to work independently with minimal supervision, and possess strong organizational abilities.

Main Responsibilities:
  • Edit orders received for price and nomenclature.
  • Determine the availability of ordered items and suggest substitutes when necessary.
  • Inform customers of unit prices, shipping/delivery dates, anticipated delays, and any additional information needed.
  • Maintain records of ordered items and customer information on data sheets or in the supply database.
  • Furnish customers with acknowledgment of receipt of order and confirm delivery location/destination.
  • Check shipping invoice against original order and update records to reflect receipt, condition, and delivery specifics.
  • Perform related tasks and duties as directed.

About JT4 LLC:

JT4, LLC is a leading provider of engineering and technical support services to the U.S. Air Force, Space Force, and Navy. We are committed to delivering high-quality solutions that meet the needs of our clients. Our team is dedicated to excellence and strives to make a positive impact in the communities we serve.

Requirements:
  • High school graduate or equivalent.
  • Four or more years of clerical experience, preferably in a supply, warehouse, or retail/wholesale working environment.
  • Familiarity with basic office equipment required for the position (i.e., PC, adding machine, typewriter, FAX, etc.).
  • Typing skills and experience in entering data into a supply/materials computer database.
  • Valid, current state-issued driver's license.
  • Able to obtain and maintain a security clearance.
  • A U.S. citizen.

Benefits:
  • Medical, dental, vision insurance.
  • Life insurance.
  • Health savings accounts/FSA's.
  • Disability insurance.
  • Paid time off.
  • 401(k) plan options with employer match.
  • Tuition reimbursement.

Estimated Salary Range: $43,014 - $47,840 annually. This salary range is based on industry standards and takes into account factors such as responsibilities, work experience, education/training, key skills, internal peer equity, market, and business considerations.

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