Customer Service Representative for In Room Dining

5 days ago


San Francisco, California, United States AccorHotel Full time

Overview: As a Customer Service Representative for In Room Dining, you will play a vital role in delivering exceptional guest experiences and providing top-notch service to our valued customers. Located atop Nob Hill at 950 Mason Street, we are proud to be an Equal Opportunity Employer.

Salary: $15-$20 per hour, depending on experience.

Job Description: We are seeking a highly motivated and detail-oriented individual to join our team as an In Room Dining Order Taker. This is a seasonal position that runs from November to January. The successful candidate will have excellent communication and organizational skills, with the ability to work well under pressure in a fast-paced environment.

Key Responsibilities:

  • Provide professional, friendly, and engaging service to guests
  • Assist guests with menu items and provide information about beverage lists
  • Maintain proper telephone etiquette at all times
  • Record guest orders accurately and efficiently
  • Fulfill special requests and follow outlet policies, procedures, and service standards

Requirements:

  • Previous service experience an asset
  • Point of Sale System experience preferred
  • Excellent communication, organizational, and interpersonal skills
  • Ability to work well under pressure and focus on guest needs
  • Highly responsible and reliable

Benefits:

  • A competitive hourly rate
  • The opportunity to work with a world-renowned hospitality company
  • Professional development opportunities

Accommodation Requirements:

  • Constant standing and walking throughout shift
  • Lift and carry items up to 50lbs
  • Use hands and fingers skillfully and easily

About AccorHotel: We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.



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