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Retail Team Leader

2 months ago

Bellevue, Washington, United States mejuri Full time

Mejuri is a pioneering fine jewelry brand that is transforming the concept of luxury to fit individual preferences. Co-founded by Noura Sakkijha, who brings her heritage as a third-generation jeweler, Mejuri has redefined how women engage with jewelry, emphasizing self-purchase and empowerment. With a predominantly female team, the brand has successfully fulfilled over one million orders and expanded its presence internationally, launching new products weekly.

As part of our commitment to empowering women, we established the Empowerment Fund to provide resources for underrepresented women and non-binary individuals. Mejuri continues to connect with new audiences through innovative community initiatives and global market expansion.

We are a diverse team of retail professionals, creatives, and strategists, and we are seeking a unique individual to enhance our team.

Position Overview:

The Retail Team Leader plays a crucial role in our store leadership, contributing to the store's overall success by promoting outstanding customer service, mentoring team members, and ensuring that daily operations run smoothly. This position requires a strong presence on the sales floor, exceptional interpersonal skills, and a commitment to Mejuri's core values. A collaborative spirit and a proactive attitude are essential to inspire the team daily.

Customer Engagement:

  • Facilitating a memorable and personalized shopping experience that fosters a connection to the Mejuri brand and aims to surpass customer expectations.
  • Expertly implementing and guiding others in our Sales Programs.
  • Staying informed and knowledgeable about all Mejuri products and recent launches.
  • Assisting the team in executing various customer-focused campaigns and nurturing relationships.
Sales Performance:
  • Ensuring that all business KPIs are consistently met, taking ownership of achieving strong results focused on both team and individual objectives.
  • Maintaining operational processes that positively influence sales, reduce expenses, and enhance overall business performance.
  • Collaborating with management to brainstorm and develop new sales strategies to attract and engage clients.
  • Driving business through client engagement, sourcing new customers, and strengthening existing customer relationships.
  • Overseeing sales floor operations, providing real-time coaching and feedback to support the sales team.
  • Offering valuable insights and recommendations on a daily basis.
Operational Excellence:
  • Supporting all operational workflows and adhering to standard operating procedures, including but not limited to: store opening/closing, merchandise management, sales floor oversight, and employee management to ensure daily business objectives are met.
  • Facilitating all transaction types within our OMNI business model, ensuring we exceed expectations with every interaction.
  • Managing inventory tasks, including shipping, receiving, and inventory transfers.
  • Collaborating with store management to identify opportunities for enhancing daily operations (e.g., systems, tools, processes).
  • Ensuring that the physical store environment is maintained to the highest standards.
Visual Merchandising:
  • Partnering with the Visual Lead to analyze key performance indicators and monitor stock levels to create an effective sales environment and determine actionable steps to improve sell-through rates.
  • Assisting the Visual Lead during the execution of retail campaigns.
  • Following up on deadlines for key visual merchandising initiatives to ensure timely completion.
  • Supporting the daily upkeep of visual displays and product presentation.
  • Reporting any damaged display items or tools to the Visual Lead.
  • Providing feedback to the Visual Lead regarding gaps and opportunities for improvement.
Qualifications:
  • Experience in a high-volume retail setting.
  • Ability to adapt and think creatively under pressure.
  • Strong organizational and analytical skills.
  • Critical thinking skills to identify potential challenges and develop actionable plans.
  • Physical requirements: Ability to stand for extended periods and lift up to 50 lbs.
  • Availability to work outside of regular hours, including evenings, weekends, and holidays.
Benefits at Mejuri:
  • A minimum of two weeks of vacation, plus personal days and three religious observance days for full-time employees.
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for full-time employees.
  • Parental leave salary top-up of up to 80%, along with a personalized return-to-work transition plan for full-time employees.
  • Semi-annual performance reviews.
  • Access to internal coaching and learning development opportunities to support career growth.
  • A generous employee discount on products.
At Mejuri, we uphold guiding values that shape our company culture and drive our collaborative efforts. Our core values include:

FIND A WAY | We break down challenges into manageable steps, explore creative solutions, learn from setbacks, and adapt swiftly.

RAISE THE BAR | We share constructive feedback openly, continuously improve performance, and collaborate for better outcomes.

CUSTOMER OBSESSED | We actively listen to customer feedback and make decisions that positively impact their experience.

EMPOWERED OWNERS | We proactively tackle challenges, take initiative, and lead by example.

JUST DO IT | We make informed decisions quickly, encourage experimentation, and embrace change.

HUMILITY | We recognize team contributions, learn from mistakes, and promote a respectful work environment.

CURIOSITY | We seek new challenges, ask questions, and innovate to drive progress.

DRIVE RESULTS | We set clear goals, prioritize effectively, and monitor progress through metrics.