Product Support Specialist

2 days ago


Melbourne, Florida, United States Extant Aerospace Full time
About the Role

As a Product Support Analyst at Extant Aerospace, you will play a critical role in ensuring customer satisfaction and driving business growth. This dynamic position requires a unique blend of technical expertise, communication skills, and business acumen.

Key Responsibilities
  • Provide exceptional customer service and support, responding to inquiries, processing requests, and resolving issues in a timely and professional manner.
  • Collaborate with cross-functional teams, including Operations and Repairs, to ensure seamless customer interactions and efficient issue resolution.
  • Develop and maintain positive business relationships with customers, identifying opportunities to upsell and cross-sell products and services.
  • Analyze customer feedback and data to inform product development and improvement initiatives.
  • Stay up-to-date with industry trends, competitor activity, and regulatory requirements to ensure Extant Aerospace remains a leader in the market.
Requirements
  • Bachelor's degree or equivalent combination of education and experience in a related field.
  • Strong technical skills, including proficiency in Microsoft Office Suite and ability to learn new software applications quickly.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven problem-solving and analytical skills, with the ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer

As a Product Support Analyst at Extant Aerospace, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our dynamic work environment is designed to foster collaboration, innovation, and accountability, with a focus on delivering exceptional results and exceeding customer expectations.



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