Service Operations Manager
5 days ago
We are seeking a highly skilled Service Manager to lead our Heavy-Duty Truck Service Shop. As a key member of our truck management team, you will be responsible for overall accountability for managing a Service department, developing our service business, ensuring satisfied customers, and promoting our products and truck services.
Key Responsibilities:- Ensure customer satisfaction through effective service delivery and quality control.
- Recruit, hire, lead, motivate, and maintain a high-performing service team.
- Take an active role in company sales and promote our products and services.
- Monitor Service Department performance using key metrics, including revenue, profitability, and efficiency.
- Ensure compliance with safety goals and maintain a safe working environment.
- Accurately quote services and manage truck work order systems and service invoicing.
- Communicate policies, procedures, and branch goals to employees.
- Uphold our promise to our customers and maintain a high level of customer satisfaction.
- Excellent communication and leadership skills.
- Knowledge of Fixed Operations procedures and mechanical components.
- Good understanding of customer service, sales, and marketing principles.
- Knowledge of profit and loss statements and how to use them to manage a business unit.
- A self-starter who can observe strengths and develop a positive business plan.
- Experience with 5S Lean principles and previous experience as a service manager in the trucking industry.
- Competitive wages and benefits package.
- Uniforms and tool program provided.
- Tuition assistance for educational and ongoing career growth.
- Health, dental, and vision coverage.
- Paid Time Off (PTO) and holidays.
- 401(K) with company matching.
- Long Term Disability and Short Term Disability coverage.
- Life Insurance and Healthiest You virtual health care.
- PPE reimbursement and pet insurance.
- Employee Discounts and Paid Employee Assistance Program.
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Service Manager
5 days ago
Marshfield, Wisconsin, United States AKP Recruiting Full timeService Manager Job OpportunityWe are seeking a highly skilled and experienced Service Manager to lead our Heavy-Duty Truck Service Shop. As a key member of our truck management team, you will be responsible for managing the Service department, developing our service business, ensuring satisfied customers, and promoting our products and truck services.Key...
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Service Manager
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