Service Operations Manager

5 days ago


Marshfield, Wisconsin, United States AKP Recruiting Full time
Service Manager Job Description

We are seeking a highly skilled Service Manager to lead our Heavy-Duty Truck Service Shop. As a key member of our truck management team, you will be responsible for overall accountability for managing a Service department, developing our service business, ensuring satisfied customers, and promoting our products and truck services.

Key Responsibilities:
  • Ensure customer satisfaction through effective service delivery and quality control.
  • Recruit, hire, lead, motivate, and maintain a high-performing service team.
  • Take an active role in company sales and promote our products and services.
  • Monitor Service Department performance using key metrics, including revenue, profitability, and efficiency.
  • Ensure compliance with safety goals and maintain a safe working environment.
  • Accurately quote services and manage truck work order systems and service invoicing.
  • Communicate policies, procedures, and branch goals to employees.
  • Uphold our promise to our customers and maintain a high level of customer satisfaction.
Requirements:
  • Excellent communication and leadership skills.
  • Knowledge of Fixed Operations procedures and mechanical components.
  • Good understanding of customer service, sales, and marketing principles.
  • Knowledge of profit and loss statements and how to use them to manage a business unit.
  • A self-starter who can observe strengths and develop a positive business plan.
  • Experience with 5S Lean principles and previous experience as a service manager in the trucking industry.
Benefits:
  • Competitive wages and benefits package.
  • Uniforms and tool program provided.
  • Tuition assistance for educational and ongoing career growth.
  • Health, dental, and vision coverage.
  • Paid Time Off (PTO) and holidays.
  • 401(K) with company matching.
  • Long Term Disability and Short Term Disability coverage.
  • Life Insurance and Healthiest You virtual health care.
  • PPE reimbursement and pet insurance.
  • Employee Discounts and Paid Employee Assistance Program.

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