Fitness Operations Manager

4 days ago


Marshfield, Wisconsin, United States Planet Fitness Full time
Job Title: Team Lead

Planet Fitness is seeking a motivated and customer-focused Team Lead to assist in the oversight of gym operations and ensure a positive member experience.

Key Responsibilities:
  • Assist in member service oversight to ensure all staff provide excellent customer service.
  • Support front desk operations, including greeting and meeting potential members, and providing gym tours.
  • Facilitate member service issues and questions, and provide backup support to the Club Manager as needed.
  • Assist in maintaining the cleanliness and appearance of the gym, and manage marketing efforts to ensure staff awareness and training on current promotions.
  • Order supplies, manage inventory, and track reports as needed.
Requirements:
  • Strong customer service skills and ability to interact with members and staff in a positive and professional manner.
  • Excellent communication, organizational, and leadership skills.
  • Basic computer proficiency and ability to learn new systems and software.
  • Ability to stand and walk for long periods, talk on the phone, and lift up to 50 pounds occasionally.
Advancement Opportunities:

The Team Lead position is a developmental role that provides opportunities for growth and advancement within the company. Successful Team Leads can move into Manager-in-Training and Club Manager positions, where they will continue to develop their leadership and management skills.

Planet Fitness is committed to creating a Judgement Free Zone where members can feel comfortable and motivated to achieve their fitness goals. As a Team Lead, you will play a key role in helping to create this environment and supporting the success of our members.


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