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Insurance Customer Support Specialist
2 months ago
Contract-to-Hire Opportunity
Location: Solon, Ohio
Benefits of the Role:
- Opportunities for advancement within the organization
- Engaging with homeowners' insurance, contributing to continuous growth
- Performance-based bonuses linked to quality assurance metrics
- Remote training sessions
- Flexible hybrid work schedule: Typically, during colder months, remote workdays may increase to four days, with one day in the office.
Job Overview:
- Initial training period (approximately three weeks) will occur onsite from 9:30 AM to 6:00 PM, Monday through Friday. Following training, the schedule will shift to 10:30 AM to 7:00 PM.
Work-from-Home Days:
- Monday, Tuesday, and Friday
Onsite Days:
- Wednesday and Thursday
This position entails a hybrid work model, requiring two days in the office and three days working from home after the training period.
Key Skills & Qualifications:
- Previous experience in a call center environment is preferred
- Background in retail or office customer service is beneficial
- Experience in insurance, finance, or healthcare call centers is a plus
Job Responsibilities:
- Engage with customers and clients to request or provide necessary insurance documentation, proof of insurance, and payment information, while conducting follow-ups as needed.
- Handle incoming calls in a professional manner within a fast-paced call center environment.
- Utilize available resources and systems to research required information.
- Provide customers with detailed information regarding products and services.
- Identify and prioritize high-priority issues, taking appropriate action
- Conduct follow-up calls to customers when necessary
- Manage approximately 35-50 calls daily, with peak activity on Mondays and Tuesdays
- Aim for a 'one call resolution' for each customer inquiry
- Respond to correspondence regarding missing information
- Communicate with insurance agents and carriers
- Address calls related to lapses or deficiencies in coverage
- Handle predominantly inbound calls (approximately 80% of the time), with customers primarily from banks and lenders.
Experience Level:
- Entry Level
About TEKsystems:
We are partners in transformation, assisting clients in activating ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.
As an industry leader in Full-Stack Technology Services and Talent Services, we work alongside progressive leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.
TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
