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Operations Manager

2 months ago

Kingston, Massachusetts, United States Plymouth Area Coalition Full time
Job Description

Job Summary:

The Operations Manager will oversee and manage the general operations of Plymouth Area Coalition, ensuring that the shelter operates efficiently, safely, and in alignment with its mission. This role involves managing a wide range of responsibilities from volunteer coordination to facilities management, all while maintaining a supportive environment for staff, volunteers, and clients.

Key Responsibilities:
  • Program Management: Lead and manage all aspects of the Children's Holiday Fund Program, including volunteer coordination.
  • Technology Support: Act as the primary contact for internet, email, and other technology issues, working closely with the IT consultant.
  • Safety and Security: Ensure a safe and secure environment for all employees, volunteers, and clients.
  • Staff Development: Assist with training sessions for shelter staff, as requested.
  • Compliance: Monitor and enforce high standards of physical safety in all shelter units.
  • Reporting: Ensure timely completion and submission of all required reports.
  • Support Services: Assist the Food Pantry Manager with volunteer coordination and ordering as needed.
  • Facilities Management: Serve as the point of contact for facility repairs and maintenance, coordinating vendor services as necessary.
  • Inventory Management: Oversee inventory management of supplies and office equipment, ensuring appropriate ordering and stocking.
  • Operational Efficiency: Identify and address areas for improvement in systems and operations.
  • Cash Handling: Manage and maintain the change machine, ensuring it is properly stocked with cash.
  • Weekly Operations Review: Meet regularly with the CEO to review and discuss operational matters.
Office Administration:
  • Hiring Process Support: Assist in coordinating the hiring process from recruitment to onboarding.
  • State Invoicing: Provide administrative support for state invoicing processes.
  • Donations Management: Record and manage donations through the organization's system.
  • HRIS Administration: Lead the administration of the HRIS, including employee management, recruitment, onboarding, and offboarding.
  • Constituent Management: Oversee the administration of the constituent management program and system.
  • Mail Management: Oversee the distribution and handling of all incoming and outgoing mail.
  • Bank Deposits: Ensure timely and accurate bank deposits.
  • Additional Duties: Perform other duties as assigned by the CEO.
Requirements:
  • Certification: CPR and First Aid certified within the first 6 months of employment.
  • Experience: Bachelor's degree or a minimum of 5 years of related operations management experience.
Qualifications:
  • Interpersonal Skills: Ability to work with a diverse group of people and demonstrate adaptability.
  • Resilience: Resilience and the ability to handle challenges with a positive attitude.
  • Initiative: Initiative in identifying and implementing operational improvements.
  • Passion: Passion for the non-profit sector and the mission of Plymouth Area Coalition.
Physical Requirements:
  • Physical Ability: Ability to stand, sit, and walk for extended periods.