Client Service Representative

3 weeks ago


Fort Lauderdale, Florida, United States American Express Full time

Why Work with Us

American Express is a leading global provider of customer experience solutions. Our Customer Care Professionals play a vital role in delivering exceptional service to our customers, while learning and growing with a dynamic company.

Key Responsibilities

The successful candidate will have strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment. They will be responsible for consistently delivering extraordinary service on a high volume of inbound calls, consulting with Card Members to understand their needs, and adding value through unexpected relevant recommendations.

Requirements and Qualifications

  • Strong written and communication skills.
  • Resilience needed to efficiently manage a steady stream of customer calls.
  • Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations.
  • Technical savvy to multi-task and navigate through multiple computer systems and applications.
  • Integrity to manage sensitive Card Member information.

Compensation and Benefits

  • Competitive base salary: $20.00 - $21.65 hourly.
  • Bonus incentives.
  • 6% Company Match on retirement savings plan.
  • Free financial coaching and financial well-being support.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.


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