Client Service Representative
3 weeks ago
Why Work with Us
American Express is a leading global provider of customer experience solutions. Our Customer Care Professionals play a vital role in delivering exceptional service to our customers, while learning and growing with a dynamic company.
Key Responsibilities
The successful candidate will have strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment. They will be responsible for consistently delivering extraordinary service on a high volume of inbound calls, consulting with Card Members to understand their needs, and adding value through unexpected relevant recommendations.
Requirements and Qualifications
- Strong written and communication skills.
- Resilience needed to efficiently manage a steady stream of customer calls.
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations.
- Technical savvy to multi-task and navigate through multiple computer systems and applications.
- Integrity to manage sensitive Card Member information.
Compensation and Benefits
- Competitive base salary: $20.00 - $21.65 hourly.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
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