Assistant General Manager

7 days ago


Metairie Louisiana, United States Massage Envy Full time

Job Summary:

We are seeking an experienced and motivated Assistant General Manager to join our team at Massage Envy Old Metairie. As a key member of our leadership team, you will be responsible for overseeing the daily operations of the clinic, achieving sales goals, and managing a team of sales associates and massage therapists.

Key Responsibilities:

  • Oversee and manage the daily operations of the clinic, ensuring a high level of customer satisfaction and a positive work environment.
  • Achieve all membership and retail sales goals, managing sales associates and massage therapy staff to meet or exceed targets.
  • Train and monitor the performance of sales associates, creating and maintaining staff and therapist work schedules.
  • Provide excellent service to members and guests, answering phone calls, setting appointments, and selling memberships.
  • Maintain a professional and impeccable clinic environment, ensuring a safe and therapeutic space for employees and members.
  • Generate sales reports, payroll, bank deposits, and maintain inventory and supplies.

Requirements:

  • Management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
  • Natural leadership skills, with the ability to build relationships, motivate, coach, and support a team.
  • Ability to have tough conversations in a professional and constructive manner.
  • Strong communication and interpersonal skills, with the ability to create a positive workplace culture.
  • Ability to analyze business performance and make data-driven decisions.
  • Experience in resolving customer challenges and maintaining a safe and therapeutic environment.

Perks and Benefits:

  • Competitive base pay plus bonuses and commissions ($14-$17/hour)
  • Medical, Dental, and Vision plans with employer contribution
  • Matching 401(k) after 12 months
  • Employee referral bonus program
  • Employee Assistance Program
  • Flexible schedule for a better work-life balance
  • In-depth product and service training
  • 25% off all products


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