Clinical Assistant

1 week ago


Amherst, Massachusetts, United States UMass Amherst Full time
About UMass Amherst

UMass Amherst is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The university is part of the Five Colleges, which adds to the intellectual energy of the region.

Job Summary

This position is responsible for providing administrative support to the Psychological Services Center (PSC). The successful candidate will work in a fast-paced environment, ensuring adherence to research protocols and providing high-level support to students and faculty.

Key Responsibilities
  • Reception and phone triage: Handle incoming and outgoing phone calls, retrieve voicemails, and schedule appointments.
  • Making referrals to appropriate agencies: Provide information on PSC services and make referrals to relevant law-enforcement or mental health facilities.
  • General Secretarial/bookkeeping duties: Complete necessary clinical, research, or education forms, respond to clinical correspondence, and schedule clinical room assignments for classes and clinical work.
  • Maintain accurate records: Collect, record, and deposit payments for services, providing monthly collection reports to supervisors.
  • Database duties: Enter and maintain electronic client records, periodically audit client paper records for discrepancies with electronic records.
  • Technical support: Serve as liaison to University IT services for resolution of computer system problems for PSC systems maintained by the University's IT department.
Requirements
  • Minimum one to two years of previous office experience, preferably in an academic or mental health setting.
  • Willingness to learn PSC database management system.
  • Proficiency in the use of spoken and written English language.
  • Excellent telephone and interpersonal skills.
  • Experience interacting with the public.
  • Bookkeeping skills.
  • General office skills (typing, filing, phone messages).
  • Ability to adhere to strict confidentiality guidelines.
  • Computer skills with proficiency in MS Office Suite, Internet, and email.
Work Schedule

Monday - Friday; 8:30am - 5:00pm.

Salary Information

USA/MTA Non-Exempt Grade 11.



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