Global Security Operations Center Specialist

3 weeks ago


Newport News, Virginia, United States Allied Universal® Full time
Job Overview

Allied Universal, a leading security and facility services company, offers a rewarding career that gives you a sense of purpose. As a Global Security Operations Center (GSOC) Operator, you will be part of a dynamic, diverse, and inclusive team that fuels a culture that reflects in our communities and customers we serve.

Key Responsibilities:

  • Monitor multiple security network systems to coordinate responses to all safety and security incidents.
  • Provide timely and accurate reports/information to Security Management of all life safety events.
  • Guide and assist business clients during emergency and non-emergency events.
  • Manage day-to-day access to all company facilities, ensuring compliance with customer, auditorial, and company policy.
  • Conduct alarm monitoring for Open Text facilities.
  • Manage all video footage requests in accordance with company policy.
  • Notify the appropriate personnel in an emergency.
  • Direct, and assist emergency personnel in the event of an emergency.
  • Liaison between clients, other departments, and company leadership during an emergency.
  • Directing visitors to the appropriate areas.
  • Monitor and control removal of company and personal property.
  • Report all building utility/service issues as observed and instructed to facilities.
  • Manage the day-to-day requirements for the Companies Anti-tailgating program.
  • Evaluate and recommend improved procedural safety/security protocols or processes.
  • Display exceptional customer service and communication skills.
  • Respond to incidents and critical situations in a calm, problem-solving manner.
  • Conduct regular and random patrols around the business and perimeter.

Requirements:

  • High school diploma or equivalent.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • Work experience must include:
    • Demonstrated analytic and critical thinking skills and ability to expertly prepare reports.
    • Ability to use logic and reasoning to reach conclusions and approaches to problems.
    • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks).
    • Possession of highly proficient computer skills including Microsoft Office applications.
    • Ability to communicate effectively with IT and Security Systems professionals.
    • Demonstrated ability to operate radio, telephone equipment, and/or console monitors.
    • Flexibility to work various shifts and willingness to assist the team when needed.
    • Ability to adapt to a dynamic environment and work under pressure.
  • Comfortable in an environment where there is an expectation for constant learning.
  • Effective oral and written communication skills.
  • Active listening skills.
  • Ability to assess and evaluate situations effectively.
  • Ability to identify critical issues quickly and accurately.
  • Attention to detail.
  • Problem-solving skills.
  • Compile, sort, and interpret data.
  • Identify critical issues quickly and accurately.
  • Encourage effective teamwork.
  • Mediate conflict with tact, diplomacy.
  • Handle crisis situations at the client site, calmly and efficiently.

Preferred Qualifications:

  • College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of study.

Benefits:

  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) plan, subject to eligibility requirements.
  • Seven holidays annually paid at time and a half, if worked.
  • 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.


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