Global Security Operations Center Specialist
3 weeks ago
Allied Universal, a leading security and facility services company, offers a rewarding career that gives you a sense of purpose. As a Global Security Operations Center (GSOC) Operator, you will be part of a dynamic, diverse, and inclusive team that fuels a culture that reflects in our communities and customers we serve.
Key Responsibilities:
- Monitor multiple security network systems to coordinate responses to all safety and security incidents.
- Provide timely and accurate reports/information to Security Management of all life safety events.
- Guide and assist business clients during emergency and non-emergency events.
- Manage day-to-day access to all company facilities, ensuring compliance with customer, auditorial, and company policy.
- Conduct alarm monitoring for Open Text facilities.
- Manage all video footage requests in accordance with company policy.
- Notify the appropriate personnel in an emergency.
- Direct, and assist emergency personnel in the event of an emergency.
- Liaison between clients, other departments, and company leadership during an emergency.
- Directing visitors to the appropriate areas.
- Monitor and control removal of company and personal property.
- Report all building utility/service issues as observed and instructed to facilities.
- Manage the day-to-day requirements for the Companies Anti-tailgating program.
- Evaluate and recommend improved procedural safety/security protocols or processes.
- Display exceptional customer service and communication skills.
- Respond to incidents and critical situations in a calm, problem-solving manner.
- Conduct regular and random patrols around the business and perimeter.
Requirements:
- High school diploma or equivalent.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- Work experience must include:
- Demonstrated analytic and critical thinking skills and ability to expertly prepare reports.
- Ability to use logic and reasoning to reach conclusions and approaches to problems.
- Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks).
- Possession of highly proficient computer skills including Microsoft Office applications.
- Ability to communicate effectively with IT and Security Systems professionals.
- Demonstrated ability to operate radio, telephone equipment, and/or console monitors.
- Flexibility to work various shifts and willingness to assist the team when needed.
- Ability to adapt to a dynamic environment and work under pressure.
- Comfortable in an environment where there is an expectation for constant learning.
- Effective oral and written communication skills.
- Active listening skills.
- Ability to assess and evaluate situations effectively.
- Ability to identify critical issues quickly and accurately.
- Attention to detail.
- Problem-solving skills.
- Compile, sort, and interpret data.
- Identify critical issues quickly and accurately.
- Encourage effective teamwork.
- Mediate conflict with tact, diplomacy.
- Handle crisis situations at the client site, calmly and efficiently.
Preferred Qualifications:
- College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of study.
Benefits:
- Medical, dental, vision, basic life, AD&D, and disability insurance.
- Enrollment in our company's 401(k) plan, subject to eligibility requirements.
- Seven holidays annually paid at time and a half, if worked.
- 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.
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