Implementation Manager
1 week ago
The Implementation Manager is a key position at Ahola Corporation, responsible for overseeing the implementation, 401k implementation, and Time & Attendance departments. This role ensures accurate and timely client onboarding and setup in isolved.
Key Responsibilities- Implement and maintain policies to ensure first-time accuracy in client setup.
- Analyze existing systems, interface requirements, and business processes to improve and streamline processes.
- Oversee and verify the accuracy of each client's first payroll and total product package.
- Troubleshoot and resolve client setup errors.
- Assist in evaluating and testing system software for issues and improvements.
- Document changes in procedures and drive the changes within and across teams.
- Report team progress and statistics to the Director of Implementation.
- Manage timelines, resources, expectations, and milestones associated with the business requirements of Time and Attendance, 401K, and time clock converters for Ahola clients.
- Partner with Systems Analyst to document, build, and test business requirements for 401K transmission settings and/or time converters.
- Provide advanced support to the Implementation team.
- Occasionally assist the sales team with system demonstrations and/or questions.
- Set up company retirement plan matches and formulas for client deductions.
- Manage Ahola's Timeforce system, including activating/terminating employees, reviewing timecards, and addressing issues.
- Identify and develop employee skills through regular coaching and feedback.
- Interview, hire, and train new team members.
- Bachelor's degree in a relevant field or 4-6 years of equivalent work experience.
- Minimum 5 years of experience in an HCM support role.
- Minimum 2 years of management experience.
- A minimum of 3-5 years of payroll and/or timekeeping interface (import/export) experience preferred.
- Experience with Microsoft Office, OneDrive, SharePoint.
- Advanced Excel skills required.
- Familiarity with converting file formats; CSV, PDF, XLS, and other file extensions.
- Excellent level of communication in both verbal and written formats with peers, customers, internal, and external.
- Ability to interact and communicate effectively and positively with all levels of Management.
- Ability to organize and prioritize multiple tasks/projects, work in a fast-paced environment, and meet deadlines.
- Handles constructive criticism and works under the direction of others in a goal-based management system.
- Intermediate working knowledge of payroll and payroll best practices.
- Ability to work independently and collaboratively as a team member.
- Ability to be innovative and think ahead of the curve; be original with thoughts and ideas.
- Ability to be resourceful when faced with challenges and think outside the box.
- Ability to persevere; be positive during difficult or challenging situations.
Ahola Corporation provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information.
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Implementation Manager
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Brecksville, Ohio, United States Ahola Full timeAbout the RoleThe Implementation Manager is a key position at Ahola, responsible for overseeing the implementation, 401k implementation, and Time & Attendance departments. This role ensures accurate and timely client onboarding and setup in isolved.Key ResponsibilitiesImplement and maintain policies to ensure first-time accuracy in client setup.Analyze...
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