Information Security Specialist

3 weeks ago


Tempe, Arizona, United States Prime Partners Full time
About Prime Partners

We are a leading technology services provider specializing in low-voltage solutions, serving various sectors. Our focus on innovation, quality, and customer satisfaction has been the cornerstone of our success for over 25 years.

Salary Information

A competitive hourly rate ranging from $27 to $30, based on experience and qualifications, is offered to our successful candidates.

Job Description

We seek an experienced Security Service Technician to join our team. As a key member, you will work under the guidance of the Service Delivery Program Manager, dedicated to providing expert troubleshooting, maintenance, and repair services for low-voltage systems. These systems include, but are not limited to, networking infrastructure, surveillance cameras, servers, NVRs, access control systems, and audio-visual technologies.

The role demands a proactive approach, with individuals expected to operate independently, making informed decisions in the field while also ensuring the highest standards of customer service. The ideal candidate will act as an effective intermediary, ensuring seamless communication and service delivery to our top-tier clients.

Responsibilities:
  • Conduct safety evaluations and adhere to safe working practices.
  • Deliver exceptional customer service, upholding the highest standards of service excellence.
  • Complete service orders with a focus on quality assurance and safety compliance.
  • Demonstrate autonomy and decision-making capabilities in the field.
  • Provide comprehensive troubleshooting, service, and repair of low-voltage systems across various commercial and enterprise settings.
  • Ensure all repairs are tested and aligned with company policies and standards.
  • Document all service activities, including notes, photographs, and communications, in a timely and detailed manner.
  • Participate in an on-call rotation for emergency service after hours.
  • Maintain company vehicle in accordance with company guidelines.
  • Uphold a professional image and demeanor at all times.
  • Offer feedback for service improvement and communicate scheduling concerns effectively.
  • Perform additional on-site services as needed.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Minimum 2 years of experience in surveillance systems, access control, or related fields.
  • Strong background in physical security hardware is preferred.
  • Proficiency with testing equipment such as Fluke testers, meters, and OTDRs.
  • Familiarity with industry-standard tools and equipment.
  • Exceptional mechanical, troubleshooting, and problem-solving skills.
  • Understanding of relay logic and troubleshooting methodologies.
  • Certifications or training in Genetec, Software House, Lenel, Feenics, Milestone, Avigilon, Crestron are preferred.
  • First-Aid, CPR, and OSHA 10 certifications are advantageous.
Benefits

We offer a comprehensive benefits package, including:

  • Hourly pay: Competitive rate ranging from $27 to $30, based on experience and qualifications.
  • Company Vehicle: A company vehicle is provided for business use, ensuring reliable transportation for service calls and project sites.
  • Health Insurance: Comprehensive medical, dental, and vision coverage to meet a wide range of healthcare needs.
  • Life Insurance: A robust life insurance policy to offer peace of mind for you and your loved ones.
  • Retirement Savings: We support your future financial security through a retirement savings plan, encouraging you to save and invest with company contributions.
  • Paid Time Off (PTO): Generous paid time off policy, including vacation days, sick days, and holidays.

We are committed to employee development and growth within the company.



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