Level 3 Desktop Support Specialist

3 weeks ago


Vernon, United States The Peak Organization Full time
Job Summary

We are seeking a highly skilled Level 3 Desktop Support Specialist to join our team at The Peak Organization. This is a long-term, 40 hours a week assignment with the possibility of overtime.

The successful candidate will work independently in managing and performing desktop support tasks for our client at a major Financial Institution in Vernon Parish, LA.

Key Responsibilities:

  • Resolve daily operational service issues
  • Attend customer desktop operational meetings as required
  • Communicate issues back to PMO as they develop
  • Repair Intel-based desktop PCs running various versions of Microsoft Windows from vendors like IBM, Dell, HP, Compaq, Toshiba
  • Repair local and network printers
  • Perform administrative duties accurately and timely such as inventories, audits, call management ticket updating and closure, asset management, timecards
  • Ensure compliance with all customer security, personnel, data protection, and asset management policies

Requirements:

  • A+ Certification
  • OEM certification courses on laptops and desktops within 30 days from hire date
  • 3 years' break-fix and/or IMAC experience on Intel-based products and printers
  • Capable of installing and customizing Microsoft Office suite of products
  • Capable of imaging and performing data backup and restores
  • Good communication and writing skills
  • Intermediate networking skills

Estimated Salary: $23-$28 per hour, depending on experience. Interested candidates must submit their resume in WORD format. Once your resume is received, you will be contacted by a Project Coordinator to complete the preliminary phone interview process.



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