Desktop Engineer

We are looking for a skilled Desktop Engineer to join our team. The successful candidate will be responsible for resolving technical issues and providing support to our clients.

Key Responsibilities:

• Resolving daily Operational service issues
• Attending Customer Desktop Operational meetings as required
• Communicating issues back to PMO as they develop
• Repairing Intel-based Desktop PCs running various versions of Microsoft Windows from vendors such as IBM, Dell, HP, Compaq, Toshiba
• Repairing local and network printers
• Performing administrative duties accurately and timely such as inventories, audits, call management ticket updating and closure, asset management, timecards

Requirements:

• A+ Certification
• Pass OEM certification courses on Laptops and Desktops within 30 days from hire date
• 3 years Break fix and/or IMAC experience on Intel-based products and printers
• Capable of installing and customizing Microsoft Office suite of products
• Capable of imaging and performing data backup and restores
• Capable of setting up HP printers both via the printer console and the PC to enable end-user printing
• Good communication and writing skills
• Intermediate networking skills

Benefits:

• Ongoing training and development opportunities
• A competitive salary and benefits package
• The opportunity to work with a leading Information Technology service provider