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Service Advisor

2 months ago

Fresno, California, United States Gilroy Auto Outlet Inc Full time
Job Title: Service Advisor

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Gilroy Auto Outlet Inc. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.

Key Responsibilities:
  • Act as the liaison between customers and our service technicians, ensuring seamless communication and timely resolution of vehicle issues.
  • Consult with customers to determine their vehicle concerns and work with technicians to provide accurate repair descriptions and timelines.
  • Utilize your knowledge of our products and services to provide customers with informed recommendations and solutions.
  • Manage and oversee the dealership's workflow and schedule to ensure efficient and effective service delivery.
  • Provide exceptional customer service, responding promptly to customer inquiries and concerns.
Requirements:
  • High school diploma or equivalent required; automotive experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, technicians, and management.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.