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Dunkin' Team Member

2 months ago

Enfield, Connecticut, United States Dunkin' Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team at Dunkin'. As an Assistant Manager, you will play a key role in supporting the Restaurant Manager in achieving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Team Environment: Foster a positive team culture by promoting respect, providing coaching and feedback, recognizing achievements, and addressing employee concerns.
  • Operations Excellence: Ensure that all restaurant standards and systems are executed to deliver exceptional guest experiences.
  • Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives, and control labor costs, food costs, and cash.
Requirements
  • Skills: Excellent communication and problem-solving skills, with the ability to clearly express oneself verbally and in writing.
  • Experience: At least 18 years of age, high school diploma or equivalent, and prior experience in a restaurant, retail, or supervisory role.
Competencies
  • Guest Focus: Anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results: Set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making: Make good decisions based on analysis, experience, and judgment.
  • Building Effective Teams: Get the right people in the right places, enabling them to make decisions and celebrate success as a team.
  • Conflict Management: Use interpersonal skills to confront tough issues and resolve disagreements constructively.
  • Developing Direct Reports and Others: Provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.