Front Desk Representative

2 weeks ago


Lee's Summit, Missouri, United States Holiday Inn Express & Suites Full time
Job OverviewAre you a customer-focused individual with a passion for delivering exceptional guest experiences? We're seeking a skilled Front Desk Agent to join our team at Holiday Inn Express & Suites Lee's Summit. Key Responsibilities Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
Utilize the Opera PMS system to manage guest reservations, check-ins, and check-outs.
Multitask and prioritize tasks to ensure seamless service delivery.
Maintain a clean and organized front desk area, adhering to hotel standards.
Collaborate with the night audit team to ensure accurate and efficient processing of guest transactions.
Participate in ongoing training and development to enhance skills and knowledge.
Requirements Prior hotel front desk experience, preferably with the Opera PMS system.
Excellent guest service skills, with the ability to remain calm and composed under pressure.
Strong multitasking and phone etiquette skills.
Team-oriented and friendly personality, with a focus on delivering exceptional guest experiences.
Availability to work a variety of shifts, including weekends and holidays.
Night audit experience is a plus, but not required.

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