Student Success Advisor

2 weeks ago

Utica, New York, United States SUNY Polytechnic Institute Full time
Job Title: Student Success Advisor

SUNY Polytechnic Institute is seeking a highly motivated and experienced Student Success Advisor to join our team. As a Student Success Advisor, you will play a critical role in supporting the academic success and personal development of our students.

Key Responsibilities:
  • Provide proactive, holistic, and completion-driven academic advising and student success services to primarily first-year, sophomore, and undeclared students.
  • Utilize best practices in individual and group meetings with students to support their academic and personal development.
  • Respond holistically to academic alerts regarding students and utilize technology to conduct programming for student success.
  • Work collaboratively with campus partners, including faculty academic advisors, to ensure students are provided with academic and co-curricular experiences to support ongoing engagement and academic persistence.
  • Assist new students with their transition to SUNY Polytechnic Institute and advise students on personal and academic development through individualized meetings.
  • Prepare structured schedules for incoming first-year students and advise students on options through in-person, telephone, and virtual meetings.
  • Collaborate with faculty advisors to explain academic program requirements, prerequisites, and academic policies.
  • Assist students in understanding academic progress and rate of degree completion to inform student success recommendations and maintain good academic standing.
  • Collaborate with faculty advisors and campus offices to enhance persistence efforts, including the Registrars, Financial Aid, Wellness Center, Admissions, EOP, ACE, Student Accessibility Services, CARE team, among others.
  • Foster student agency through proactive advising practices that encourage self-efficacy, self-advocacy, and accountability.
  • Assist students with academic major and minor exploration, academic petitions related to requests for adjustment to curriculum requirements, and educate students on institutional policies, processes, and forms.
  • Maintain an understanding of degree requirements and sequencing to degree completion in collaboration with academic departments.
  • Support academic recovery initiatives for students on Academic Warning and Academic Dismissal.
  • Provide a holistic, case management approach to assigned student cohort(s).
  • Work as part of the Student Academic Success office team to support learning services, including student testing, subject tutoring, and academic success programming.
  • Create clear and concise notes, accurately documenting all student interactions in the designated technology platform.
  • Review and respond timely to faculty reports, such as academic alerts, mid-term grades, and student progress updates.
  • Utilize SUNY Polytechnic Institute's prescribed software to maintain regular communications with advisees to support engagement and persistence.
  • Work with all necessary systems related to job duties, including Microsoft Office suite, Banner, D2L, DegreeWorks, Slate, and any emerging platforms.
  • Utilize data to proactively communicate to students of concern, including those with incomplete grades and Excelsior Scholarship credit tracking, among others.
  • Assist with the collection and reporting of metrics to the Director of Student Academic Success & Advising as requested.
  • Utilize technology platforms to analyze data to improve workflow, efficiency, and effectiveness.
  • Develop, update, deliver, and assess a variety of academic and non-academic related workshops for students on topics such as academic major information, goal setting, time management, study skills, etc. to support student development and persistence.
  • Participate in regional, state, and national advising professional development, SUNY Polytechnic Institute college committees, and other projects as assigned.
Requirements:
  • Bachelor's degree from a college or university accredited by the US Department of Education or internationally recognized accrediting organization and a minimum of three years relevant experience in college student development, education, psychology, counseling, social work, or related field.
  • Master's degree from a college or university accredited by the US Department of Education or internationally recognized accrediting organization and a minimum of one year relevant experience in college student development, education, psychology, counseling, social work, or related field.
  • Knowledge of characteristics of college students and an understanding of multicultural differences.
  • Knowledge of advising best practices and current advising/student development research.
  • Broad higher education knowledge, including use of effective student success strategies.
  • Ability to effectively and professionally interact and communicate with a diverse community of students, faculty, staff, and external partners.
  • Knowledge of information technology, such as Brightspace/D2L, BANNER, and Degree Works or other degree tracking software.
  • Knowledge of best practices and standards as outlined by the National Academic Advising Association (NACADA).
  • Applicants must address in their applications their abilities to work with a culturally diverse population.

SUNY Polytechnic Institute offers exceptional benefits, including healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance, and long-term disability insurance.

As an Equal Opportunity/Affirmative Action employer, SUNY Polytechnic Institute will not discriminate in its employment practices due to an applicant's race, creed, religion, color, citizenship, national origin, sex, age, sexual orientation, predisposing genetic characteristics, gender identification or expression, genetic information, familial status, marital status, pregnancy, status as a domestic violence victim, criminal conviction, disability, military status, disabled veteran, recently separated veteran, Armed Forces Service Medal veteran, active duty or wartime campaign badge veteran, or other characteristic as protected by law.

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