Customer Service Representative
3 weeks ago
As a Customer Service Representative at Southern Bank, you will be responsible for providing quality service and selling appropriate products to bank customers via telephone in an efficient and professional manner. You will research and resolve customer requests and answer customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, and more.
Key Responsibilities
- Receive and field incoming customer service calls, both via telephone and ITM;
- Process transactions through ITM as necessary;
- Promote strong and lasting customer relationships through the Call Center environment in an efficient and highly professional manner;
- Achieve a high level of success by understanding customer needs and identifying opportunities to grow the bank;
- Provide exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel;
- Arrive on time, log in, and be ready to receive/make customer calls as scheduled throughout the shift;
- Identify and refer customers as well as potential customers to the appropriate personnel as needed;
- Maintain security over customer information;
- Responsible for thorough knowledge of all bank products offered;
- Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank;
- Perform quality control functions, various reporting, and tracking of performance;
- Complete and perform any other duties assigned.
Requirements
- Ability to use/learn current technology and software applications related to position;
- Must have solid customer service and problem resolution skills;
- Requires good follow-through;
- Excellent interpersonal, verbal, and written skills required;
- Strong organizational skills;
- High school diploma or equivalent;
- Up to one year related experience in retail customer service, banking, or call center is beneficial, but not required.
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