Customer Service Manager

1 week ago


Poplar Bluff, Missouri, United States Advantage Home Care Full time

We are seeking a highly motivated and organized Customer Service Manager to join our team at Advantage Home Care. As a key member of our staff, you will be responsible for delivering exceptional customer service to our clients and field staff, while ensuring that all requests are addressed in a timely manner.

The ideal candidate will have a strong background in customer service, with a minimum of 2 years of experience in an office setting. They will be able to maintain a cheerful demeanor and develop a positive rapport with all clients, staff members, and community resources affiliated with home care services.

Responsibilities will include:

  • Providing excellent communication to branch and corporate staff
  • Contacting employee applicants and completing onboarding process in a timely manner
  • Completing new hire training sessions in the office and coordinating any on-the-job training needed
  • Contacting new client referrals and holding clients timely and often to coordinate the start or continuation of care
  • Working in conjunction with the service coordinator to ensure branch staffing needs are continually met

The Customer Service Manager will also be responsible for collecting paper documentation submitted by field staff, reviewing it for accuracy, and submitting it to the appropriate departments in a timely manner. They will maintain employee and client medical records, including making files, filing regularly, and keeping files up to date.

Benefits include earned time off, medical benefits, dental, life insurance, weekly paychecks, competitive pay, a fun and lively work environment, performance bonuses, and room for advancement.



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