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Cloud Support Specialist

2 months ago

Richmond, Virginia, United States ISALYS GROUP Full time

Job Summary:

ISALYS GROUP is seeking a highly skilled Cloud Support Engineer to join our dynamic team. As a Cloud Support Engineer, you will play a critical role in optimizing our clients' cloud infrastructure, ensuring seamless cloud service operation, and collaborating closely with internal teams and clients to resolve technical issues.

Key Responsibilities:

  • Provide technical support and assistance to internal teams and clients on cloud-related difficulties.
  • Investigate and promptly resolve issues related to cloud infrastructure, ensuring minimal downtime and optimal performance.
  • Monitor cloud servers and services to maintain availability and seamless operation.
  • Collaborate with cross-functional teams to deploy and manage cloud technologies, ensuring scalability and security.
  • Examine and enhance the security and performance of cloud computing, staying up-to-date with the latest developments in the field.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 3 years of experience in cloud support or a related role.
  • Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
  • Strong knowledge of networking, security, and virtualization technologies.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work independently and manage multiple tasks efficiently.
  • Excellent communication and customer service skills.
  • Relevant certifications such as AWS Certified Solutions Architect or Azure Administrator preferred.

Benefits:

  • Competitive salary based on experience.
  • Remote work opportunity with flexible hours.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Professional development and training opportunities.
  • Collaborative and inclusive work environment.