Customer Service Representative

2 weeks ago

Kissimmee, Florida, United States McLane Company Full time
Customer Service Representative Job Description

This position is responsible for delivering exceptional customer experiences through accurate, timely, and consistent information, as well as providing effective solutions to both internal and external customer issues.

Key Responsibilities:
  • Monitor customer reporting and communicate critical issues.
  • Assist with and/or maintain customer item files to ensure maximum profit for the group.
  • Manage customer requests for assistance, information, and issue resolution.
  • Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
  • Maintain regular communication with decision makers within customer organizations.
  • Train customers on various business applications to maximize company value to the organization.
  • Ensure customer that promotional items are shipped in a timely manner.
  • Review reports to confirm all customer orders are received.
  • Manage seasonal promotions as necessary.
  • Analyze and respond to various customer requests involving store level and group level information.
  • Reach productivity which is routinely measured via averages and phone criteria, with a known departmental goal.
Requirements:
  • High School Diploma or GED.
  • Ability to type 45 wpm and perform 10-key by touch.
  • Excellent verbal and written communication skills, and organization and planning skills.
  • Knowledge and experience with Microsoft office applications, and very proficient using Excel.
  • Ability to prioritize pending tasks in a logical manner.
  • Ability to learn quickly, retain information, communicates effectively, and meet deadlines.
  • Ability to make autonomous decisions that will benefit both the company and the customer.

McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Get paid early. Get paid fast. 401(k) with annual company match. Paid holidays, vacation time, educational assistance program, and more.

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