Sales Associate

7 days ago


Des Plaines, Illinois, United States Tapestry Full time
Job Summary

We are seeking a highly skilled and motivated Sales Associate to join our team at Tapestry. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities
  • Client & Service Expert:
    • Meet or exceed individual sales goals.
    • Develop and maintain strong product knowledge across all categories.
    • Provide exceptional customer service by delivering a world-class shopping experience.
    • Develop a personal connection with guests through effective use of selling skills.
  • Building Brand Equity:
    • Understand and communicate the Tapestry brand aesthetic, philosophy, and lifestyle to customers.
    • Demonstrate a strong ability to work as part of a team.
  • Operational Excellence:
    • Execute operational tasks as per company directives.
    • Accurately process all point-of-sale transactions.
    • Adhere to and apply visual directives, ensuring store standards are executed daily.
Requirements
  • Professional Selling Skills:
    • Exceptional interpersonal skills.
    • Prior luxury goods experience preferred.
    • Proactive ability to multi-task and prioritize.
    • Ability to work well in a team environment.
  • Education:
    • Bachelor's degree in a related field preferred.
  • Physical Requirements:
    • Available to work store schedule, as needed, including evenings and weekends.
    • Ability to stand for extended periods of time.
    • Able to safely lift boxes up to 40 pounds.
    • Comfortable climbing ladders.
Competencies
  • Drive for Results:
    • Can be counted on to exceed goals successfully.
    • Is constantly and consistently one of the top performers.
    • Very bottom-line oriented.
    • Steadfastly pushes self and others for results.
  • Customer Focus:
    • Is dedicated to meeting the expectations and requirements of internal and external customers.
    • Gets first-hand customer information and uses it for improvements in products and services.
    • Acts with customers in mind.
    • Establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity:
    • Comes up with a lot of new and unique ideas.
    • Easily makes connections among previously unrelated notions.
    • Tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy:
    • Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.

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