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Sales Associate

2 months ago

Des Plaines, Illinois, United States Tapestry Full time
Job Summary

We are seeking a highly motivated and results-driven Sales Associate to join our team at Kate Spade New York. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities
  • Client & Service Expert:
    • Achieve individual sales goals and consistently meet or exceed sales targets.
    • Develop and maintain strong product knowledge across all categories, including handbags, accessories, and clothing.
    • Provide exceptional customer service by delivering a personalized and engaging shopping experience.
    • Build strong relationships with customers and create a loyal customer base.
  • Building Brand Equity:
    • Understand and effectively communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to customers.
    • Develop and maintain a deep understanding of the brand's products, features, and benefits.
  • Operational Excellence:
    • Execute operational tasks with accuracy and efficiency, including processing POS transactions and maintaining a clean and organized store environment.
    • Adhere to and apply visual directives, ensuring that store standards are consistently met.
  • Requirements:
    • Professional selling skills and exceptional interpersonal skills.
    • Prior luxury goods experience preferred.
    • Proactive ability to multi-task and prioritize.
    • Ability to work well in a team environment.
  • Physical Requirements:
    • Available to work a flexible schedule, including evenings and weekends.
    • Ability to stand for extended periods of time.
    • Able to safely lift boxes up to 40 pounds.
    • Comfortable climbing ladders.
  • Competencies:
    • Drive for Results: Consistently meets or exceeds sales targets and strives for excellence in all aspects of the job.
    • Customer Focus: Provides exceptional customer service and builds strong relationships with customers.
    • Creativity: Develops innovative solutions to sales challenges and consistently looks for ways to improve the customer experience.
    • Interpersonal Savvy: Builds strong relationships with colleagues and customers, and effectively communicates with all stakeholders.
    • Learning on the Fly: Quickly adapts to new situations and challenges, and consistently seeks out opportunities for growth and development.
    • Perseverance: Consistently strives for excellence and overcomes obstacles to achieve goals.
    • Dealing with Ambiguity: Effectively navigates complex situations and consistently makes sound decisions.