Sales Associate

3 days ago

Scottsdale, Arizona, United States Forever 21 Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Forever 21. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a positive and welcoming store environment, and driving sales through effective selling techniques.

Key Responsibilities
  • Provide excellent customer service, ensuring each customer has an exciting and enjoyable experience
  • Maintain a positive attitude and service mentality in every interaction
  • Consistently create a welcoming environment for customers
  • Immediately respond to customer inquiries and needs
  • Proactively seek opportunities to deliver a great customer experience
  • Assist in the location, availability, and selection of merchandise
  • Use basic selling techniques to engage with customers
  • Introduce current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty
  • Follow the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking)
  • Complete sales transactions and maintain proper accountability at registers
  • Process merchandise returns and exchanges courteously and under company guidelines
  • Speak positively about the brand, customers, and team members
  • Demonstrate initiative, teamwork, and ownership in every interaction
  • Maintain visual standards for the selling floor, fitting rooms, visual displays, and presentations
  • Assist in daily store recovery, before, during, or after store opening hours
  • Adhere to company policies, procedures, and loss prevention practices
  • Share feedback and ideas with management to improve store processes
  • Adapt to a changing environment and manage multiple tasks
  • Provide support for all cross-functional departments
  • Help set the tone and standards that drive customer satisfaction and business growth
Requirements
  • Must be at least 16 years of age
  • Minimum of one year of retail sales experience and previous cash handling experience is preferred
  • Must be energetic and charismatic
  • Must have strong communication, organizational, and time management skills
  • Must have excellent interpersonal skills and act with integrity and business maturity
  • Must be able to complete sales transactions in the POS register system
  • Must be available to work a flexible schedule, including weekends and holidays
  • Must be able to spend up to 100% of working time standing and walking
  • Must be able to lift and carry up to 50 lbs
  • Must be able to perform repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals

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