Front Desk Associate

17 hours ago


San Francisco, California, United States Annie Aesthetic Full time
Job Overview

We are seeking a highly organized and personable Front Desk Associate to join our team at Annie Aesthetic in San Francisco, CA. The ideal candidate will have excellent customer service skills, be detail-oriented, and possess the ability to multitask in a fast-paced environment.

Responsibilities
  • Greet and welcome clients in a professional and friendly manner.
  • Manage client check-ins/outs, schedule follow-up appointments, and handle all payment transactions.
  • Engage as a resource to provide recommendations for all MedSpa treatments and products.
  • Mitigate minor client complaints/issues with compassion and professionalism.
  • Answer and direct phone calls, schedule appointments via phone and email, and manage patient flow.
  • Maintain patient records and ensure all necessary paperwork is completed accurately.
  • Assist with administrative tasks including computer data entry.
  • Manage social media accounts, including content creation and scheduling.
Requirements
  • Ability to stay focused and organized in a fast-paced environment.
  • Promptness, punctuality, and reliability.
  • Self-reliance/problem-solving skills.
  • Ability to multitask, balanced with working in a team-driven atmosphere.
  • Exceptional time management and organizational skills, with an emphasis on keen attention to detail.
  • Tech-savvy, including email/typing, mobile devices, POS, scheduling software, and general knowledge of Windows/MAC OS.
  • Excellent communication skills, both oral and written, and the ability to communicate courteously and professionally with clients, coworkers, and management.
  • An interest in the beauty industry, especially the beauty-service industry.
  • Available to work some Saturdays.
  • Cooperative team member.
  • Comfortable using Canva or similar design software.
  • Creative mindset with the ability to develop innovative content and engagement strategies.

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